Charles German | Page 3

The dealership is excellent The people who work there top notch, always professional and courteous top notch, always professional and courteous More

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3 Hours for state inspection, Emissions exempt, visual and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told both service writer and manager -DO NOT WASH! Then service writer told me they were just finishing up washing it, I said no do not wash again and Charlie RAN out to stop them and he drove the car up and we finished paper work. Next time i'll have to get a loaner if they want my business! Frustrating to say the least. More

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I think it's great that they show you a video of any problems you may have with your car. problems you may have with your car. More

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Charlie is excellent. My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! More

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I was treated well. Everyone was friendly. Checking in and out was smooth. Charges for repairs are absurd. Everyone was friendly. Checking in and out was smooth. Charges for repairs are absurd. More

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I was traveling overnight from northeast PA to Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was contacted by Charles German from their service department. Charlie was amazing from start to finish. He had my car in service bright and early and had me back on the road on my journey in almost no time. He was very professional and a pleasure to deal with. He helped me with questions and kept me up to date and informed. Thanks to Charlie, my unpleasant flat tire experience became unexpectedly very pleasant. Great service department! And very nice looking dealership I might add! More

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Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More

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BMW of Allentown has very friendly associates that will work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! More

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Professional and accommodating staff, clean and sharp dealership. I’m spoiled by Daniel’s as no other dealership comes close. dealership. I’m spoiled by Daniel’s as no other dealership comes close. More

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Very poor customer service. Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, even though the entire time we were sitting right behind him waiting for our car to be done. After awhile, we walked over to him to ask about our car, and saw our keys on his table. When asked why didn’t he handed over our keys once the service was done he coolly said it was with him for 10 minutes and he was planning to come up us . He said someone will get our car once it is washed. To our surprise, we found our car was parked in a parking lot for a while. Horrible customer service and lazy advisors. More

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