Charles German | Page 3

I’ve been going to this dealership for 40 years. Service is impeccable. The estimates are spot on, the skill of the technicians is world class and Todd is personable, professional and knowledgeable. Service is impeccable. The estimates are spot on, the skill of the technicians is world class and Todd is personable, professional and knowledgeable. I plan to keep going there to service my BMWs for another 40 years!! More

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Charles had taking a very good care of me and my car. He was very respectful and very understanding of my issues with the car. At end he solved my problem by giving me a very detailed analysis of my car He was very respectful and very understanding of my issues with the car. At end he solved my problem by giving me a very detailed analysis of my car and very detailed recommendations. I am sure that I will come back to this dealer, if I have other problem with my car. Thank you Charles. More

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Very professional, detailed and thorough appreciate the time it took to do the video description of recommendations time it took to do the video description of recommendations More

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Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electrics on the car. I've dealt with him several times with 2 cars, and he has been always helpful. He is a great representative for Allentown BMW. More

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While the facility is nice and the service is professional, I still don’t recommend this dealership. Simple services take hours to complete, unlike other BMW dealers in the greater area they char professional, I still don’t recommend this dealership. Simple services take hours to complete, unlike other BMW dealers in the greater area they charge $50 for a state inspection, that should be free if you purchased your vehicle here and maintain it. I prefer dealerships that stick to agreed service times and don’t try to squeeze every last penny out of you. More

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I have been coming to this dealership for a few years now, I give them a thumbs up now, I give them a thumbs up More

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The dealership is excellent The people who work there top notch, always professional and courteous top notch, always professional and courteous More

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3 Hours for state inspection, Emissions exempt, visual and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told and gas cap. talk to manager of how car was, walked back and said mechanic must be writing it up. Update my insurance paper (5-10 minutes, told both service writer and manager -DO NOT WASH! Then service writer told me they were just finishing up washing it, I said no do not wash again and Charlie RAN out to stop them and he drove the car up and we finished paper work. Next time i'll have to get a loaner if they want my business! Frustrating to say the least. More

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I think it's great that they show you a video of any problems you may have with your car. problems you may have with your car. More

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Charlie is excellent. My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! My BMW was in for a recall and Charlie set me up with a loaner car. My BMW was ready as planned for me to pick up. Great job! More

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