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Charles Mitchell
Charles Mitchell at Joyce Honda

Charles Mitchell

Asst. Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.8
216 Reviews
4.8

216 Reviews

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216 Reviews of Charles Mitchell

September 22, 2025

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Employee Rating

Great efficiently quick and updated me every time u til i was done. Beautiful personality More

by brivera5410
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Very communicative, fixed problems, offered shuttle, transparent timing, all over very professional and helpful team More

by leahdollinger
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Service Time
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Recommend Dealer
Yes
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Sep 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 19, 2025

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Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th More

by Narayana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Duffy, Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields, Johana Horta

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Sep 19, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 15, 2025

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Service writer did not review findings other than change out a lamp bulb. Typically ,, each visit had writer explain very detailed about findings. More

by darryl_champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2025

Joyce Honda responded

Dear Loyal Customer, Thank you for your feedback. I’m sorry to hear that your most recent visit did not meet the level of communication and detail you’ve come to expect from us. We strive to ensure every service writer takes the time to thoroughly review all findings and recommendations with our customers, just as we’ve done in your previous visits. I apologize that this was not your experience this time, and we understand how important clear communication is when it comes to your vehicle. We’ll be following up with our team to ensure consistency moving forward. If you have any remaining questions about the service performed or would like a more detailed explanation of the findings from your visit, please don’t hesitate to reach out—we’d be happy to go over everything with you. Thank you again for bringing this to our attention, and we appreciate your continued business. Warm regards, The Service Team at Joyce Honda

September 11, 2025

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Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 18, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 03, 2025

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Not happy with my most recent service. Got my recent Groupon oil change & 3 days later, I had a hard start on my car so I went back to Joyce Honda & they do a battery test, saying I need a More

by PHIANKA
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Workmanship
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Recommend Dealer
No
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Sep 03, 2025

Joyce Honda responded

We regret to hear about the difficulties you’ve encountered during your recent service visit. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to address any concerns you may have. Warm Regards, Erik Matos Phone: 973-361-1396 Email: erik_matos@joycehonda.com

September 03, 2025

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The staff was courteous and prompt while I waited for service . Good working atmosphere at service department. More

by NCARUSO41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Sep 04, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 27, 2025

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Kelly was very helpful, informative and gave us great service. She strived to understand the issues we were facing. More

by DBNAZARETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, John Lavelle, Kelly Fields

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Aug 27, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 21, 2025

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Service was done correctly and in a timely fashion, all the staff was friendly and helpful. More

by MVM215
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Recommend Dealer
Yes
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Aug 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 19, 2025

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The service department is awesome. Should set the example for Sales, as they need some guidance. More

by ltrilling
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

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