Luis M Berrio

aemam0114 responded

Correct, things didn’t work out. I have pictures, videos, and audio that prove you wrong on everything you just said. My paint meter was reading 400+ micrometers (15 mils) on the roof rail edge on the driver’s side, and even higher past the middle toward the rear area of the car. The passenger side was reading 170–200 micrometers (6–7 mils), which is a huge difference and clearly shows that it was repainted. Your salesperson, Laura Taborda, brought her own paint meter to double-check the reading, and it showed the exact same thing. Even after being told to “put the car under the sun, the shadow messes up the readings,” that’s the biggest BS I’ve ever heard. Clearly you need to learn more about cars. The driver’s front door edge guard was missing, along with a very noticeable gap difference compared to the passenger side. There was also a dent on the rear bottom left door with some rust showing, an aftermarket window on the rear left door, and an aftermarket windshield before you replaced it with your “high-quality windshield,” which also came defective on the passenger side bottom edge. The front lower area of the bumper was also missing a good 12 inches of clear coat, which Laura herself admitted to seeing and feeling with her own hands. If there’s a potential customer reading this, check the rear passenger window. It has an aftermarket name on it instead of the TOYOTA logo and part number. If there is no evidence of all that repair that you claim wasn’t found, and IF ALL THIS ISN’T TRUE, then I invite any customer who looks at this car (2020 Toyota RAV4 XLE, 53,835 miles, VIN: 2T3P1RFV6LC069179) to bring their own paint meter, measure that area, and compare it to the passenger side. Unless you already fixed it, like you said you would, along with that crappy “high-quality” windshield with the edges all messed up from the factory. “Our glass guy will polish/sand the windshield out, come sign the papers while we wash the car.” Beautiful words from Laura, rushing me to go sign. Hah! And then your amazing sales manager, Luis, aggressively telling me “it’s a used car,” “what do you want,” “HERE’S WHAT YOU’RE GONNA DO, GO WITH LAURA TO OUR OTHER LOT AND FIND A CAR THAT YOU LIKE,” and “now we’re going to have to keep this car here,” among other aggressive statements, with a very unapproachable attitude. He calmed down a bit after I spoke up and told him he was being a little too aggressive with the way he was approaching things. YES, it might be a used car, BUT I AM THE CUSTOMER, and it is my money, and I CHOOSE where to spend it. In this case, I didn’t spend it there. I’M GLAD I DIDN’T. So, your lovely SALES MANAGER LUIS M BERRIO TALKED TO ME LIKE A STREET DOG, and I’m an angry customer for asking for my refundable deposit back? A deposit that you made me go back and forth between locations for because “Laura was with a customer.” I wasted two hours of my day, and you, Miosotty Martinez, all you had to do was submit my request and give me a receipt, just like you did at the end when you went to the back for a few minutes. It was so simple. Seriously? And I’m an “ANGRY CUSTOMER” who now finds out the cops were going to be called because I wanted my deposit back? MAKE THIS MAKE SENSE! But yeah, like you said, no hard feelings. Good luck selling your used 2020 Toyota RAV4 XLE, 53,835 miles, VIN: 2T3P1RFV6LC069179, that was traded in to you twice, in 2022 and now in 2026 according to the Carfax. Maybe you did the work and never reported it. Lol, good luck! BEING HONEST AND RESPECTFUL GOES A LONG WAY. I never disrespected anyone. If Luis didn’t talk to me the way he did, things might have taken a different path. Much love for Luis. I hope his attitude changes. Just because I’m a girl doesn’t mean I was going to get scared into his “selling tactics” by literally yelling at me.