Charles Mitchell

Beware of this dealer. Complete lack of professionalism and a criminal track record as well. From the start, they advertise at one price and then add several fees. Some Complete lack of professionalism and a criminal track record as well. From the start, they advertise at one price and then add several fees. Some of which they can't even justify, so they put on the buy order as "other fees" of $425. The certified truck I was buying had the options I wanted, so I proceeded with the purchase anyway and put in a $1000 deposit. I purchased this car sight unseen and planned to have it shipped to NY, so I also paid a deposit to a 3rd party transporter. The Finance manager sent me paperwork and instructions for wiring at $20,000 deposit. After several days of no response, I called the dealer repeated times, only to have my calls sent to voicemail. Not one person at the dealer would answer my calls, so knowing they track sales based on the caller ID number you call from, I decided to call from my wife's phone, and sure enough, they answered. Once I explained who I was, they quickly said all the finance managers were busy and they would call me back—never happened. Finally, the salesperson who sent me the walk-around video sent me a text saying they sold the truck to someone else. After further research I see the dealer has had a finance manager arrested after stealing customers' credit card information to make high-end purchases. Now, I need to call American Express to check on the charges. I am also trying to get a refund for the 3rd party transporter. More

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Excellent Customer service! Thank you 😊 Very well knowledge and professionalism. Very fast service! Very nice gentleman! Thanks again! 5 stars 🌟 Thank you 😊 Very well knowledge and professionalism. Very fast service! Very nice gentleman! Thanks again! 5 stars 🌟 More

by CANDYCLARKE1333 Verified Customer Verified Customer

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The staff was friendly and transparent with the vehicle history. The car was in excellent shape and the overall experience was good. history. The car was in excellent shape and the overall experience was good. More

by AKOSUA73 Verified Customer Verified Customer

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Mr. Smiley was very attentive and paid attention to detail when it came to all I wanted in a new vehicle. detail when it came to all I wanted in a new vehicle. More

by Kay Verified Customer Verified Customer

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The service was good were all information was provided in detail understanding the needs of the customer. detail understanding the needs of the customer. More

by SAFI Verified Customer Verified Customer

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Dealership took great care of me throughout the transaction. Would buy future vehicles from them. transaction. Would buy future vehicles from them. More

by ALEXANDER.MILLMAN Verified Customer Verified Customer

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I came looking for a model of the Jeep, and it was amazing to see all the difference choices and of course a very professional person, Christopher who showed me of the options for a new vehicle, I wen amazing to see all the difference choices and of course a very professional person, Christopher who showed me of the options for a new vehicle, I went just to look at and I left with the wonderful brand new Jeep, thank you very much for this kind of employee who understands the need of us and he was very professional, helpful and friendly, I’m very glad to know this Dealer! More

by JEGSALDANA Verified Customer Verified Customer

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Buena atención, servicio y calidad humana. La atención personalizada de financiamiento , el gerente de ventas Hector Collado y el team de ventas con Jorge San Martin hacen del dealer el mejor La atención personalizada de financiamiento , el gerente de ventas Hector Collado y el team de ventas con Jorge San Martin hacen del dealer el mejor equipo. 100% recomendado. More

by CLAUDIMON7 Verified Customer Verified Customer

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Jose Pupo was incredibly helpful during my purchase. Very knowledgeable and professional. I was buying a vehicle 5,000 miles away and both him and Charles in finance worked as a team to help me surprise Very knowledgeable and professional. I was buying a vehicle 5,000 miles away and both him and Charles in finance worked as a team to help me surprise my husband with truck. I highly recommend them. More

by VCARTER907 Verified Customer Verified Customer

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We had an amazing experience at kendall dodge Javier and Charles were amazing thanks for helping us get our dream car . Charles were amazing thanks for helping us get our dream car . More

by YADIRA2836 Verified Customer Verified Customer

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