Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 16

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

June 08, 2024

Dealership Rating
Employee Rating

Have been coming to Lithia Chrysler Jeep of Reno for over 14 years, and have no complaints. More

by kiwibrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your loyalty to Lithia Chrysler Jeep of Reno. We appreciate your continued trust over the years and look forward to serving you in the future.

June 08, 2024

Dealership Rating
Employee Rating

Easy to work with. Keeps you informed every step of the repair. Done when promised More

by Sheti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your positive experience with the repair process at Lithia Chrysler Jeep of Reno. We appreciate your feedback on our communication and timeliness.

June 08, 2024

Dealership Rating
Employee Rating

I think the team should check their work before they release a car. I have returned bi-weekly chasing a problem with the “check engine light”. If it is still on, the team should call me, instead of rele More

by Denise.martini354
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Jun 09, 2024

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us. We would like to speak with you about your recent experience with our Service Team regarding the check engine light on your vehicle. Please email either one of us with your contact information so we may discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

June 08, 2024

Dealership Rating
Employee Rating

I’m always treated well. Professional yet like family as I have been with Lithia 11 years More

by klstimson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your loyalty and kind words about Lithia Chrysler Jeep of Reno. We appreciate your continued trust in our team to provide professional service year after year. It's great to hear that we can make you feel like family!

June 07, 2024

Dealership Rating
Employee Rating

Charlie and Jason always take such good care of both myself and my husband Ted. We've been buying Jeeps from you for years and have always had a wonderful experience. Customer service is exceptional a More

by TED30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2024

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Employee Rating

Always a great experience. Steve is always there to help when we need something and Charlie is always to help if we have a problem More

by Hindman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Harris

Jun 07, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

June 06, 2024

Dealership Rating
Employee Rating

Charlie was super awesome. I love this dealership. I won’t buy a Jeep anywhere else. We’ve always been treated like a member of the family. More

by yhampton46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Black

Jun 06, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Charles and Robert. Please don't hesitate to let us know if we can be of further assistance.

June 06, 2024

Dealership Rating
Employee Rating

Charlie is always available for questions and or concerns regarding service and warranty information. He brings great credit to the team at Lithia. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Lithia Chrysler Jeep of Reno responded

We appreciate your recognition of our team's dedication to providing excellent service and warranty information at Lithia Chrysler Jeep of Reno. Thank you for sharing your experience.

June 06, 2024

Dealership Rating
Employee Rating

It was nice people were very helpful and got us in and out of there quickly More

by jonahsalvino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Harris, Anthony Moore , Patrick

Jun 06, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback about the service at Lithia Chrysler Jeep of Reno. We're glad to hear that our team was helpful and efficient during your visit.

June 02, 2024

Dealership Rating
Employee Rating

All staff members were treated you nicely &the service staff were very good thank’s and I appreciate your help… More

by Rolando sales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

Lithia Chrysler Jeep of Reno responded

We're pleased to hear that our team at Lithia Chrysler Jeep of Reno provided good service and were helpful. Thank on providing your feedback. It's greatly valued.

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