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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian | Page 17

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

June 02, 2024

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Employee Rating

The guys did a great job of accessing the problems and doing the best to fix them! I’d use them again anytime and the service advisor was a great one! More

by J.HARRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on our service team at Lithia Chrysler Jeep of Reno. We appreciate your comments and look forward to continuing to provide great service.

June 01, 2024

Dealership Rating
Employee Rating

Charlie is always most professional and knows how to take care of my 25 year old cherokee More

by none23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience at Lithia Chrysler Jeep of Reno. It's great to know our team is meeting your expectations with your Cherokee. We appreciate your feedback and value having you as a customer.

June 01, 2024

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Charlie well prepared. Clean waiting area. All staff friendly. Work completed as described and correctly More

by tyoung20
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for highlighting the cleanliness and friendliness at Lithia Chrysler Jeep of Reno. We are glad to hear that your service was completed satisfactorily.

June 01, 2024

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Employee Rating

The service dept fixed the wrong part on my jeep. The problem still exists and I don’t have time to bring it back in. More

by Chrisasalerno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2024

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is important to us here at Lithia Chrysler Jeep of Reno. Given the chance, we would like to speak with you about your recent visit to our Service Department regarding the level of customer care you received. Please send us your preferred contact information so we can discuss this matter in greater detail. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

May 30, 2024

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Employee Rating

Beyond the excellent service, which was above and beyond, it was so nice to get information from someone who knows the product. He was able to answer all my questions. More

by rgarcia110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2024

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

May 29, 2024

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So incredibly helpful and listens to me when I explain what is going on with my car and gets it fixed More

by clineforlife
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Service Communication
Recommend Dealer
Yes
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May 29, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback. It's great to hear that our team was able to effectively address the issues with your car at Lithia Chrysler Jeep of Reno. We appreciate your review, and thank you for choosing us.

May 24, 2024

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Employee Rating

Charles Sebastian is very kind in his approach, knowledgeable, and communicative. Honestly I don’t know if I’d ever think about buying another Jeep if it hadn’t been for the service department in R More

by AlexHampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for highlighting the exceptional service provided by our team at Lithia Chrysler Jeep of Reno. It's rewarding to hear that their effort positively impacted your experience with us. We appreciate your feedback and look forward to continuing to assist you in any way we can.

May 24, 2024

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Employee Rating

Charlie is great. I take my tuck to him every time and he always gives excellent service. I will continue to have my truck serviced here and with him. More

by Phil Turner
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. We are pleased to hear about your positive experience with our team. Your loyalty and trust in us for servicing your truck is greatly appreciated.

May 23, 2024

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Employee Rating

Beautiful space makes waiting for your car a breeze. Charlie in service is the best. More

by WIFKERS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words about the environment at Lithia Chrysler Jeep of Reno and mentioning our team in service. We appreciate your feedback.

May 23, 2024

Dealership Rating
Employee Rating

I have always received great customer service when having to come in whether scheduled or unscheduled maintenance More

by amwetzel82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JARED

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May 23, 2024

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback on the customer service at Lithia Chrysler Jeep of Reno. It's good to hear that both your scheduled and unscheduled maintenance visits meet your expectations. We appreciate your continued support.

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