Charles Sebastian | Page 37

Excellent service writer as he explained everything in detail both when I drooped off and picked up my vehicle. I’ll definitely be back next time I need service!! detail both when I drooped off and picked up my vehicle. I’ll definitely be back next time I need service!! More

by Dave.W Verified Customer Verified Customer

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The service advisor Charles is the best I’ve ever had - he does a fabulous job he does a fabulous job More

by cchristie1997 Verified Customer Verified Customer

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Easy to schedule appointments Friendly staff, they always go over the work order too make sure all was done correctly always go over the work order too make sure all was done correctly More

by CHERIHOP Verified Customer Verified Customer

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Very professional , acure and honest on his work service is on time and easy to talk is on time and easy to talk More

by Ricardojuarez67 Verified Customer Verified Customer

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I made an error about the time of my appointment for oil change. Bob went above and beyond to squeeze me into the line up and get my service done change. Bob went above and beyond to squeeze me into the line up and get my service done More

by cwoodardrnfa Verified Customer Verified Customer

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They did a tire rotation but didn’t bother to SET TIRE PRESSURE TO SPEC but on the bill it said they did it. I left and figured I’d do It myself instead of going back in there. I’ve tried getting out of t PRESSURE TO SPEC but on the bill it said they did it. I left and figured I’d do It myself instead of going back in there. I’ve tried getting out of the lifetime oil changes because of how horrible the customer service is. This is the first time I actually had someone nice attend me BUT they didn’t fully service my Jeep AGAIN. Usually I get horrible customer service AND they “forget”to do something in the service department too. I check my jeep beforehand since they always say they did something that they didn’t. Last time they left a random wrench under my hood. Another time they said they rotated my tires but they didn’t (I’ve learned to mark my tires beforehand). The guys at the service desks are just as much of a headache as the ones pretending to service cars. There’s always a bunch of guys at their desks but they just ignore me. I honestly don’t even know where to stand since it’s such an awkward layout. I’ve tried approaching a random desk in the past and they say they’re busy or someone else will attend me. It’s usually this short skinny guy who seems to always look miserable and doesn’t want to be bothered who ends up attending me. I noticed the miserable one took over after Jared (the nice one) so instead of having to deal with him, I decided to leave when I noticed that my jeep didn’t get fully serviced. I love my jeep but I just wish I got it someplace else. Even the day I got my brand new jeep I got horrible customer service. To have to go back for oil changes is honestly worse than going to the dmv for me. I’d choose any other Jeep dealer if I could do it again, I’d rather drive to Carson city instead of the one 7 minutes away from my house. More

by Annoyed Verified Customer Verified Customer

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Awesome people who provide excellent customer care as well as service on my vehicle. The best dealer service I have ever dealt with. well as service on my vehicle. The best dealer service I have ever dealt with. More

by KENTCELL2016 Verified Customer Verified Customer

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Always professional and communicate without ambiguity. Ben always goes above and beyond to ensure the best interaction and service possible. Ben always goes above and beyond to ensure the best interaction and service possible. More

by jacquesgray Verified Customer Verified Customer

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Helpfull people around & friendly and good customer service… i love the car i buy from them service… i love the car i buy from them More

by AALIYAHCUSTODIAL0703 Verified Customer Verified Customer

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Dealer they were really helpful to resolve my mecanic problem and Suply all my needs problem and Suply all my needs More

by ZEPEDACS77 Verified Customer Verified Customer

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