Charles Sebastian | Page 39

I was a little hesitant when I first called Lithia because you do not get many good responses from dealerships these days. Charles was my first contact and I was really amazed at how much he went out because you do not get many good responses from dealerships these days. Charles was my first contact and I was really amazed at how much he went out of his way to get my truck fixed and he assured me it would be done by week end, even if they had to slip it in between appointments. The whole place had a very courteous and happy attitude. When I left there on Friday, Charles even got me a discount for the work that was done. I would highly recommend Lithia and their service department. Give them a try :) More

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Charles Sebastian provided excellent service, cared for the customer, showed professionalism and had a pleasant & curteous demeanor. It was a pleasure working with him on my most recent visit to the serv the customer, showed professionalism and had a pleasant & curteous demeanor. It was a pleasure working with him on my most recent visit to the service department of the Reno Lithia Chrysler Jeep dealership. Thank you very much!!! More

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Charley was great to work with. Work was completed quickly and accurately. Got my truck back before they said it would be done. Work was completed quickly and accurately. Got my truck back before they said it would be done. More

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Sean Donlevy was great. Very helpful and responsive. Colbie in finance was great also and even got me a lower rate after I signed the papers and left. I would rate these guy Very helpful and responsive. Colbie in finance was great also and even got me a lower rate after I signed the papers and left. I would rate these guys 10 out of 10. More

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I’ve been a customer of this dealership for 20 years and their service has always been five star! their service has always been five star! More

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My Service Advisor (Charlie) at Reno Lithia always makes sure everything is taken care of and gets my Jeep in and serviced quickly if an issue arises. My favorite dealership! sure everything is taken care of and gets my Jeep in and serviced quickly if an issue arises. My favorite dealership! More

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We were in a bind, away from home (Boise, ID) and ready to make a several-hundred-mile trip south and west. Our air conditioner and heater were not working and we would need them for the trip. Without an to make a several-hundred-mile trip south and west. Our air conditioner and heater were not working and we would need them for the trip. Without an appointment, I showed up at the dealer service department before opening and asked for help. Charles Sebastian heard me out and said he would be happy to have a look. After some work, he asked if we had changed the battery, and I responded that we had. He said that the installer did not sync the new battery to the smaller battery underneath that kept all systems in line. He was able to give it a "flash" injection and get all systems working again. Cost was under the $100 deductible of our purchased maintenance plan, so we paid out of pocket. I would like to highly commend and strongly recommend Lithia on behalf of the excellent work and congenial approach of our problem by Charles Sebastian. We greatly appreciate his successful handling of our problem. Steven K. Berg Work done April 6 or 7, 2022 More

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Sales, Finance, and Parts were great. Tony and Colby were straight forward. Donna and Josh in parts as well. Tony and Colby were straight forward. Donna and Josh in parts as well. More

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Colby was great. He listened to our needs and preferences and got us the perfect vehicle. The sale went smoothly and we are extremely happy with our choice. Colby He listened to our needs and preferences and got us the perfect vehicle. The sale went smoothly and we are extremely happy with our choice. Colby assisted us with the transfer and gave us great explanations of all (what we call the bells and whistles) so we acclimated to the Jeep easily. More

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My car was out of warranty with only 23000 miles it, when an expensive part failed. Charlie contacted Chrysler and got them to cover the repair. Charlie provided outstanding customer care. when an expensive part failed. Charlie contacted Chrysler and got them to cover the repair. Charlie provided outstanding customer care. More

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