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Charles Williams
256 Reviews
256 Reviews
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256 Reviews of Charles Williams
December 11, 2018
Service The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for servic The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for service, More
by Kemp 59
Verified Customer
December 11, 2018
Car Service David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. More
by Doing it
Other Employees Tagged: David Truitt
December 07, 2018
Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the car back and the air worked great, however a few days later we notice issue with the backup camera every so often. I was planning to take it back then receive a call from a lady asking if I still need my part? When I asked what part she stated something to do with the backup camera. Haven’t been back I will take the car somewhere else to get the rest of this warranty work done. It will cost me $100 to take it elsewhere but it’s totally worth it. Careful when using these folks! More
by DowdTimm
Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, Not sure who we worked with, but it was terrible.
December 07, 2018
Master Buick GMC Augusta, GA New car purchase It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of wi It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of with the customer service being prioritized. I would like to give a huge thank you to the staff especially Sue Oertle, new car sales consultant who devoted her expertise and time to my family. We are completely satisfied with this dealership, sales team and service department and will definitely recommend it to our family and friends. Well done Master Buick GMC of Augusta, GA! More
by Retailtherapist
Other Employees Tagged: Wade Hooker, Sue Oertle, Bernard Hughes , Keith Stone, Mike Harper
December 06, 2018
Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten great service and the prices are reasonable, sometimes better than places we’ve used in the past. Thanks again and we’ll see y’all soon!! More
by Jam
Other Employees Tagged: Sue Oertle, Steve MacDonald, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt
December 06, 2018
Recall Service Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in ever Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in every respect. In and out in an hour. More
by WELLSGF
December 05, 2018
Service on 2013 GMC Terrain I had an issue with my 2013 Terrain. Charles Williams addressed the problem and explained the process that the service department would be following t I had an issue with my 2013 Terrain. Charles Williams addressed the problem and explained the process that the service department would be following to help me. He answered all questions that I had. He was professsional, courteous, friendly, and knowledgeable. I feel like he has my best interests in mind. I left the service department feeling confident that the issue with my vehicle would be resolved to my satisfaction. More
by Wggeno
December 04, 2018
Always top notch Charles Williams always gets me checked in fast. Very nice, always treated with respect. Car is always done on time and completed the right way each Charles Williams always gets me checked in fast. Very nice, always treated with respect. Car is always done on time and completed the right way each time. Nice people. More
by MJONES39
Other Employees Tagged: William Fanning , Teddy Roberts
December 03, 2018
Scheduled Service Visit Saturday morning service is 1st come 1st serve at masters GMC. I was 1st in line and 1st out the door. Great service and great personnel to work with. Saturday morning service is 1st come 1st serve at masters GMC. I was 1st in line and 1st out the door. Great service and great personnel to work with. More
by UncleBud
Other Employees Tagged: David Truitt
December 02, 2018
GMC Service Was able to get scheduled when it was a convenient time for me when I arrived they already had me listed on the service screen when I pulled in work w Was able to get scheduled when it was a convenient time for me when I arrived they already had me listed on the service screen when I pulled in work was done in a timely manner very satisfied with the service department More
by JMCVAY25
