Charles Williams
Charles Williams at Master Buick GMC

Charles Williams | Page 18

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.6
256 Reviews
4.6

256 Reviews

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256 Reviews of Charles Williams

December 20, 2018

Dealership Rating
Employee Rating

Friendly staff, timely completion Staff Knew what I wanted and completed in a timely fashion. Always welcoming and understanding to my needs. Nice and very considerate every time I com More

by cover6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, William Fanning

Dec 20, 2018

Master Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 19, 2018

Dealership Rating
Employee Rating

Oil change Had a appointment at 8am met promptly at 8 had oil change and tire rotation, and ckd routine maintenance, got out at 9:30 no bad I guess - nice waitin More

by B.ROUNTREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2018

Master Buick GMC responded

Thanks for the positive feedback. I am happy to hear that everything went well for you. Please feel free to call or stop by if there is anything else we can do to help you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 17, 2018

Dealership Rating
Employee Rating

Top Notch Top Notcha A1 Service provided my Charles and Eric. Between the both of them I felt confidence in their abilities to get er done. Great Team More

by KIMBO_HODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric (Technician)

Dec 17, 2018

Master Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Charles & Eric. Please let us know if we can ever help you in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 17, 2018

Dealership Rating
Employee Rating

Mileage Service As always, Mr. Charles and the Service Team did an outstanding job. He and the Team always go above and beyond in Customer Service. Keep up the great More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Master Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Charles assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 15, 2018

Dealership Rating
Employee Rating

Excellent service Great experience with quality service and a clean operation. Thank you for your professionalism. I will tell others about your work and facilities. In More

by TAGRELIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2018

Master Buick GMC responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 15, 2018

Dealership Rating
Employee Rating

Great Sales team at Master Buick GMC Augusta, GA! Purchased two 2019 GMC Terrain vehicles from this dealership. It was a pleasure to do business with this sales team. Sue Oertle, new car consultant is More

by Retailtherapist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle, Bernard Hughes , Kathy Hensley, Aaron, Nate and Tim in car detail department.

Dec 17, 2018

Master Buick GMC responded

Congratulations on your purchases! Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience and I’m thrilled this has been your experience for both sales and service. We look forward to working with you again! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 14, 2018

Dealership Rating
Employee Rating

Nitrogen in tires, unlock screen, and help hooking up Blueto Charles was Very helpful, he had battery checked to find a dead cell. Replaced battery under warranty. Then as very busy as he was he helped me hook More

by Dkpow614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 14, 2018

Master Buick GMC responded

Thank you so much for taking the time to tell us about your visit! Our goal is to make sure all of your questions and concerns are taken care of and we are so grateful you chose us! Please know we are here for you whenever you need us! Kathy Hensley, Owner Master Buick GMC

December 14, 2018

Dealership Rating
Employee Rating

Very good service Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recomm More

by JUDYCOOLIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2018

Master Buick GMC responded

Judy, Thank you for your review of our service department! We will pass along the kind words to Charles and we look forward to seeing you again! Have a wonderful Holiday! Kathy Hensley, Owner Master Buick GMC

December 14, 2018

Dealership Rating
Employee Rating

Car repair My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right More

by RKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns

Dec 14, 2018

Master Buick GMC responded

Thank you for this wonderful five-star service review! We truly appreciate it. I am happy that our team was able to assist you with your repairs. We look forward to assisting you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 12, 2018

Dealership Rating
Employee Rating

No work done in 3 days My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did More

by gatech01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Dec 12, 2018

Master Buick GMC responded

I believe a portion of your post was cut off but I am thinking some of your items were not taken care of. If you will call me at (706)855-9400, I will be happy to talk with you and get this straight. We are so sorry! Thank you, Kathy Hensley Master Buick GMC

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