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Charles Williams
200 Reviews
200 Reviews of Charles Williams
September 27, 2018
After two days the repairs for my car did not fix the proble Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time More
by JACKSOLA4
Verified Customer
September 26, 2018
Horrible service department experience Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. I had them replace the starter on my '87 Blazer. But it was only after I had gotten it home that weekend that I found that they had removed and not replaced the flywheel / torque converter dust cover and the wiring to the engine knock sensor . Both had to be removed to remove and replace the starter. I returned to the service department the following Monday and showed them the problem, but they could not find the missing parts anywhere. They had to order the knock sensor wiring from O'Reillys Auto Parts and told me I'd have to go look around in a junk yard to find the lower bell housing cover since GM didn't stock the part any more. I went back to pick up my truck several days later and was presented with a bill for over $ 300 to install a $ 15 wire and adjust the timing back to normal. When I asked why I should have to pay to fix their mistake, all the service advisor would say was "We only did what you asked us to do" Even though I emailed a complaint to the dealership's management, I have never received a reply. More
by jhaney
September 26, 2018
Excellent Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee avai Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee available was a nice. More
by Klack
Other Employees Tagged: William Fanning
September 25, 2018
Oil Consumption Test Porsha was wonderful to work with! Very understanding of everything that I needed and returned my calls as quick as she could. Thank You very much! Porsha was wonderful to work with! Very understanding of everything that I needed and returned my calls as quick as she could. Thank You very much! More
by John S
Other Employees Tagged: Porsha Cox
September 20, 2018
Breach of Trust My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles wer My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles were added to my speedometer yet the owner denies anyone had driven my car. This is a 2002 WS6 Trans Am w/less than 15,000 miles on it. Whoever drove it did "burn outs" in it as there were tiny chunks of rubber on my mud flaps & "burn out dust" all of my rear fenders. I was also treating extremely poorly & unprofessionally by the owner himself (Will Schafer) . All this after having been a customer there for almost 20 years. More
by JennH
Other Employees Tagged: Will Schafer, Brad Gillespie, Phillip Towns , Master Buick GMC
September 18, 2018
Warm and welcoming friendly staff I gave my rating because everyone is willing to go the extra mile to help and solve the issue if there is one. Charles is awesome and a great guy and I gave my rating because everyone is willing to go the extra mile to help and solve the issue if there is one. Charles is awesome and a great guy and always get stuff done that’s needed. For the best service experience you can have. He keep you on point what need to be done to keep you riding and enjoying your vehicle More
by JAMFEW72
September 14, 2018
Service This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire m This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire more people More
by BOYDJAST
Other Employees Tagged: Brooke Jennings
September 10, 2018
Buick Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new vehicle from here. More
by FELICIAFLY06
September 05, 2018
Quick oil change Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get in and out in about and hour. Has always had good service experience from this dealership. More
by Mhall3
Other Employees Tagged: Bill Whitten, Keith Stone
August 31, 2018
Customer oriented staff Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service cost as agreed, and my truck was pulled around when I was ready. Very customer oriented staff that truly care about the customer and make me coming back. I’ve never seen such a sincere service department. Good job to Phillip Towns, his expert staff, and dealership owners!!! More
by Wah4
Other Employees Tagged: Frank Ward, Phillip Towns
