Charles Williams | Page 21

Great Service! Ms. Kathy and Mr. Charles Williams are great professionals and customer oriented service providers. Kathy's smiling and friendly personality can calm Ms. Kathy and Mr. Charles Williams are great professionals and customer oriented service providers. Kathy's smiling and friendly personality can calm down the most impatience, disagreeable and intolerant person anyone could ever dream of encountering - especially, on a very busy day of providing customer service. Both of them make a great team to serve others! Thanks, for the honor of experiencing such a great team at work - Master Buick! The Shuttle service is a blessing, as well! More

by UFAMTOBIE Verified Customer Verified Customer

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Issues with A/C service I have used this dealer exclusively for service since this vehicle was new in 2005 and have had good experiences. The cost was a little more than sma I have used this dealer exclusively for service since this vehicle was new in 2005 and have had good experiences. The cost was a little more than small shops but I always got good quality service. This time I had an A/C issue and had to take it back three times for the same issue with a significant bill each time. Even when I reminded the employees that this was the 3rd visit for the same problem, I had a hard time getting in touch with anyone to find out the status of the repair and there did not seem to be much concern that the first $1500 of work did not fix the problem. More

by 2005GMCSierra Verified Customer Verified Customer

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Friendly staff. Courteous and knowledgable also. I really like the service that I receive on every visit. They provide a much appreciated shuttle serviceas well. They are all very good people. I really like the service that I receive on every visit. They provide a much appreciated shuttle serviceas well. They are all very good people. More

by WBLACKLE2 Verified Customer Verified Customer

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Never disappoints Great friendly and professional service. As always Charles took fantastic care of us. The staff always makes us feel that our vehicle it’s in the best Great friendly and professional service. As always Charles took fantastic care of us. The staff always makes us feel that our vehicle it’s in the best hands. More

by MDavis64 Verified Customer Verified Customer

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Fantastic Service Department Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Thank you to everyone at Master Buick! More

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Parts weren't ordered before appointment a week earlier Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the part. Gave a rental car. The next day I called at 2pm and Charles said the part wasnt installed yet. I said this is incredible since I made the appointment a week earlier. He put me on hold and then said it was ready. They seem too busy for the volume they are handling. More

by Casa Verified Customer Verified Customer

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After two days the repairs for my car did not fix the proble Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time More

by JACKSOLA4 Verified Customer Verified Customer

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Horrible service department experience Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. I had them replace the starter on my '87 Blazer. But it was only after I had gotten it home that weekend that I found that they had removed and not replaced the flywheel / torque converter dust cover and the wiring to the engine knock sensor . Both had to be removed to remove and replace the starter. I returned to the service department the following Monday and showed them the problem, but they could not find the missing parts anywhere. They had to order the knock sensor wiring from O'Reillys Auto Parts and told me I'd have to go look around in a junk yard to find the lower bell housing cover since GM didn't stock the part any more. I went back to pick up my truck several days later and was presented with a bill for over $ 300 to install a $ 15 wire and adjust the timing back to normal. When I asked why I should have to pay to fix their mistake, all the service advisor would say was "We only did what you asked us to do" Even though I emailed a complaint to the dealership's management, I have never received a reply. More

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Excellent Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee avai Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee available was a nice. More

by Klack Verified Customer Verified Customer

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Oil Consumption Test Porsha was wonderful to work with! Very understanding of everything that I needed and returned my calls as quick as she could. Thank You very much! Porsha was wonderful to work with! Very understanding of everything that I needed and returned my calls as quick as she could. Thank You very much! More

by John S Verified Customer Verified Customer

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