Steve MacDonald

To Whom It May Concern Subject: Unsatisfactory Service 1. On 9/22/2026 I had an Appointment at 08:15 with Buick GMC of Augusta, 3710 Washington Rd, Augusta, Ga 30907, phone number 706-539-5477. Service 1. On 9/22/2026 I had an Appointment at 08:15 with Buick GMC of Augusta, 3710 Washington Rd, Augusta, Ga 30907, phone number 706-539-5477. 2. I Arrived at 08:10 to drop my truck off Sierra 1500 for an Oil Change, Tire Rotation, Brakes checked and the (AEB) light checked. 3. I was contacted at 2:40 pm that my truck was ready, I asked did they check the brakes and he informed me that they did and they drove at least 10 miles, (now) I am requesting to know what are you doing to check the brakes for 10 miles, high as gas is today, I just put 65,00 dollars of gas before I drop my truck off, I’m requesting some reimbursement for gas, I write down the miles in and out and they drove my truck 13 miles. 4. When I went to the desk to get my key the lady at the desk was trying to charge me for the oil change and tire rotation and I had to inform her again that I have a maintenance plan so now I have to waste more time for them to redo the paperwork, that’s unsatisfactory. 5. When I got in my and checked the (AEB) light was still on, so I had to go back in there and ask what’s going on with the (AEB) light, it is still on, they told me that no one told them to check it, now one of the came out and check but it wouldn’t go off, so he told me to bring my truck back up their tomorrow, keep in mind I live 15 miles from there, now we already talked about the gas. 6. When I return the next day at 09:00, it took about 1 hour and 15 minutes and the rep told me that they calibrated the front camera but if the light come back on we may need to change the camera, that don’t sound right to me, this cost me 169.02. 7. In closing; I like to know why did it take 6 hours and 30 minutes for a oil change, tire rotation and check brakes; and why do you need to drive 10 to 15 miles to check brakes and to me it just did not sound right the way he said if the light come back on they may need to replace the camera and that will cost 1,227.00, I was very unsatisfied and disappointed with the service I received. 8. PS; I FOUND A KEY IN MY TRUCK # MR JOHNNY ROBINSON Also: they don't show no concern for customers time and give out appointments when you the customers vehicle 6 1/2 hours for a oil change, tire rotation and brake check, that's unsatisfactory service and why do you need to drive a vehicle 10 -13 miles to check brakes, i don't understand, i live over 10 miles from Master GMC now that's over 20 miles already and high as gas is right now, at lease you can do is put the gas back in my vehicle, i am requesting a response THANK YOU More

by airborneaug Verified Customer Verified Customer

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Friendly professional treatment. Accurate information and good recommendations. I have been treated well each visit to service. Accurate information and good recommendations. I have been treated well each visit to service. More

by wlord16 Verified Customer Verified Customer

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I made an appointment to get my vehicles shifter replaced, for seven days from when I placed it, they called me the next day and asked me if I could come in the next day to get my vehicle looked at. replaced, for seven days from when I placed it, they called me the next day and asked me if I could come in the next day to get my vehicle looked at. They had my vehicle for two days, got it fixed, and got it back to me, and were very responsive and helpful with keeping me up to date More

by adam.reynolds1776 Verified Customer Verified Customer

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You were doing a great service! Thank you very much! GMC spoke to his brother, Chevrolet: GOOD MORNING, CHEVY! (GMC stands for "Good Morning, Chevy." Ha! Thank you very much! GMC spoke to his brother, Chevrolet: GOOD MORNING, CHEVY! (GMC stands for "Good Morning, Chevy." Ha! More

by almims50 Verified Customer Verified Customer

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Outstanting service by the service manager and the technician. We are going to florida this weekend and they worked the terrain in today for the recall Thank you so much. technician. We are going to florida this weekend and they worked the terrain in today for the recall Thank you so much. More

by cockrellglenn46 Verified Customer Verified Customer

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Checked in quickly. Service completed quickly and professionally. Completely satisfied with the professionalism and cleanliness of the service department. Service completed quickly and professionally. Completely satisfied with the professionalism and cleanliness of the service department. More

by leedog99 Verified Customer Verified Customer

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Good work and on behalf of all workers keep me informed one when they should be finished one when they should be finished More

by jturn305 Verified Customer Verified Customer

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All of the people were very friendly and helpful. They provided a ride for me. They provided a ride for me. More

by lynnbar2015 Verified Customer Verified Customer

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Excellent service very efficient. My appointment was easy scheduled. Top rated service. I am impressed with the service department and sales. I would recommend master GMC BUICK to any My appointment was easy scheduled. Top rated service. I am impressed with the service department and sales. I would recommend master GMC BUICK to anyone. More

by tennesseetaxi Verified Customer Verified Customer

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Prompt service and attention was given to me. Steve was very accommodating and Anthony did a very thorough service. Steve was very accommodating and Anthony did a very thorough service. More

by rwt0506 Verified Customer Verified Customer

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