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Charles Williams
236 Reviews
236 Reviews
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236 Reviews of Charles Williams
September 20, 2018
Breach of Trust My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles wer My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles were added to my speedometer yet the owner denies anyone had driven my car. This is a 2002 WS6 Trans Am w/less than 15,000 miles on it. Whoever drove it did "burn outs" in it as there were tiny chunks of rubber on my mud flaps & "burn out dust" all of my rear fenders. I was also treating extremely poorly & unprofessionally by the owner himself (Will Schafer) . All this after having been a customer there for almost 20 years. More
by JennH
Verified CustomerOther Employees Tagged: Will Schafer, Phillip Towns , Master Buick GMC, Brad Gillespie
September 18, 2018
Warm and welcoming friendly staff I gave my rating because everyone is willing to go the extra mile to help and solve the issue if there is one. Charles is awesome and a great guy and I gave my rating because everyone is willing to go the extra mile to help and solve the issue if there is one. Charles is awesome and a great guy and always get stuff done that’s needed. For the best service experience you can have. He keep you on point what need to be done to keep you riding and enjoying your vehicle More
by JAMFEW72
September 14, 2018
Service This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire m This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire more people More
by BOYDJAST
Other Employees Tagged: Brooke Jennings
September 10, 2018
Buick Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new vehicle from here. More
by FELICIAFLY06
September 05, 2018
Quick oil change Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get in and out in about and hour. Has always had good service experience from this dealership. More
by Mhall3
Other Employees Tagged: Bill Whitten , Keith Stone
August 31, 2018
Customer oriented staff Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service cost as agreed, and my truck was pulled around when I was ready. Very customer oriented staff that truly care about the customer and make me coming back. I’ve never seen such a sincere service department. Good job to Phillip Towns, his expert staff, and dealership owners!!! More
by Wah4
Other Employees Tagged: Frank Ward, Phillip Towns
August 29, 2018
New battery The price of the battery was 209 00 that is very overpriced..Charles and Philip are always,nice..taking them a cake tomorrow.bit I still was,not plea The price of the battery was 209 00 that is very overpriced..Charles and Philip are always,nice..taking them a cake tomorrow.bit I still was,not pleased with the price . More
by jpcarter921
Other Employees Tagged: Bill Whitten, Phillip Towns
August 28, 2018
Mr. Charles I trus my tech completely. Charles sincerely wants you to have a good experience in the he service department. He goes above and beyond to satisfy hi I trus my tech completely. Charles sincerely wants you to have a good experience in the he service department. He goes above and beyond to satisfy his customer. I truly hope he is compensated for his superior work More
by badg_25
Other Employees Tagged: Bill Whitten
August 22, 2018
Great service, could use some help with scheduling Always happy to bring my GMC Acadia to be serviced. They do a great job making sure I’m aware of everything that is going on and if there are any comp Always happy to bring my GMC Acadia to be serviced. They do a great job making sure I’m aware of everything that is going on and if there are any complications. My only gripe ever is that they always seem overbooked. Even when I have made an appointment, somehow I end up falling behind in the queue. Other than that, absolutely would recommend. More
by Ian
Other Employees Tagged: David Truitt
August 18, 2018
Oil change Very friendly staff and great service. Car was ready when promised. Everyone was very professional. All my questions and concerns were answered. Wait Very friendly staff and great service. Car was ready when promised. Everyone was very professional. All my questions and concerns were answered. Waiting room very clean. More
by mary.frank
Other Employees Tagged: Tony Goddard
