Charlie Lagua

"The dealership was very helpful in purchasing a new Volvo..."

- TARACHANG Verified Customer

The dealership was very helpful in purchasing a new Volvo XC90 T8. Charlie and Aaron were an awesome team! Responsive, safe and knowledgable. They provided fair negotiation and prices and a wonderful experience to purchase my vehicle!

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"Everything was indubitably delightful from the beginning..."

- KYTHEUS Verified Customer

Everything was indubitably delightful from the beginning to the end. It was a very safe and smooth transaction. Thank you to the Culver City team!

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"salesman juan called me mon 9:30 a.m., saying car was..."

- DRBIGNESS Verified Customer

salesman juan called me mon 9:30 a.m., saying car was going into shop, what time did i want to pick up? i arrived at 1:40 p.m. from santa barbara(100 miles north) car hadn't even entered shop. later went into f & i with flo(good job), and came out; still no car. didn't leave till 4:15, got stuck in wicked santa monica traffic, after a rush "delivery" and was blinded by the sun on PCH, all the way home, cause i left dealer too late. called juan tues.(his day off, so i left messsage. i need directions on many features i.e.(where's gas door opener?). he said there was an owner's manual in glove box. NOT. a week past and still no call from juan. charly did good, by returning my 1st call within 1 hr. on a sat eve. still don't know how to work moonroof. does it open?

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"Always excellent, efficient service. Knowledgeable, warm,..."

- JDINORCIA Verified Customer

Always excellent, efficient service. Knowledgeable, warm, friendly staff. Clean and comfortable showroom. Espresso drinks while you wait! Love our Volvo and love the Culver City dealer.

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"Culver City Volvo is the best: hassle-free, on-point only..."

- Ilya S. Verified Customer

Culver City Volvo is the best: hassle-free, on-point only communication, and the best quotes (3 times out of 3 in a few years). And I would like to personally thank Aaron for getting my car ready, quickly delivering it, and knowledgeably explaining the papers to sign.

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"Purchase of a New XC90"

- VICKYMINNISS Verified Customer

Great experience with a hassle free purchase of a new vehicle. Outstanding customer service and didn't have to spend the entire day at the dealership.... Thank you!

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"Amazing"

- AB3207 Verified Customer

One of the best experience I’ve ever had at any dealership. Everyone I’ve worked with were very professional, helpful and respectful. Highly recommend

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"New Volvo V90 "

- LUKEMARTINDALE Verified Customer

Had a great experience with Erick and Charlie, helped me get my new V90 cross country! Would recommend them to friends in the area. Thank you.

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"This dealership is AMAZING."

- WHIT.CAVANAH Verified Customer

The gentlemen I worked with on getting my new Volvo were kind, considerate and understanding which aren't qualities you expect to hear in relation to car dealerships. The process was smooth, there were no surprises, and they were very helpful in getting it done quickly while my kids ran around us! I would recommend this dealership to any one of my friends. They will definitely have me as a long time customer.

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I spent an entire day at Culver City Volvo this past Saturday and left not just disappointed but frustrated. We arrived interested in leasing a Volvo XC40 and were set up with Alpha. He wasn't overly familiar with his inventory or any of the features of the car we were looking at which bothered me. On our test drive he didn't try to sell the car, didn't show us a single aspect of the car, just showed us where to turn to get back to the dealership. Luckily we had already test driven the vehicle and knew we liked it. Moving forward, we sat down to start running numbers and more than once the numbers on Volvo's side were incorrect. Luckily my husband is a numbers guy so he was all over this. After a looong time we were able to work out a deal and then we find out the car has over 700 miles. This concerned me but Alpha said this is normal due to test drives around the neighborhood. When we got to the finance department we come to find out the car we've been working out a deal on is a Demo which was NOT DISCLOSED. It has over 700 miles because it has been driven around by someone on the lot as their own car. It also has numerous wounds and blemishes. We talk to the manager, Charlie, who was rude. He used the term "lucky" many times. We were lucky to be getting the deal we were getting. He sells cars with fear tactics and that doesn't work on us. We finally agreed that they would fix anything wrong with the car and we would move forward. Until we saw the Carfax and it showed this "brand new" car had already had the entire brake system replaced. Charlie again tried to intimidate us into buying the car, I mean when does this work on people? Treating people respectfully would definitely have gotten him further with us. He said we were lucky to be getting this deal, if we wanted a new car we should have chosen a new car. Well, we thought we were choosing a new car because no one disclosed that this was a demo to us in the first place. We asked him how the price would change if the brakes had been replaced and he said not at all. So I'm not really sure how a "brand new" Volvo xc40 with over 700 miles, numerous blemishes and an entirely new brake system is considered new. He wasn't giving us that great a deal. It was a deal we were negotiating on what we considered to be a new vehicle, not a used vehicle. We decided to walk away. It seemed like some shady tactics going on. Get people interested in a car, tell them it is new, negotiate on said car, then tell them the car has 700+ miles on it, mars and blemishes, and a new brake system and then tell them they are lucky to be getting any deal and if they want a new car to go pick one out but not to expect any deal at all. Mainly they just treated us poorly. It was the worst experience and left me feeling disgusting.

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