Charlie McFadden | Page 15

The service department met my needs and went beyond when offering a loaner car for me to use while my car was being serviced! offering a loaner car for me to use while my car was being serviced! More

by gcfisher Verified Customer Verified Customer

Report | Print

Service for recall went very smoothly. Loaner car available and video of service was appreciated! Loaner car available and video of service was appreciated! More

by MARYKAYTORRE Verified Customer Verified Customer

Report | Print

Helpfull staff that does not make you feel pressured and is so welcoming it is a true pleasure to do business with. Definitely recommend is so welcoming it is a true pleasure to do business with. Definitely recommend More

by Snkuhn0116 Verified Customer Verified Customer

Report | Print

Our Sales associate Randy was absolutely wonderful. Helpful, available and most of all patient and personal. Although this dealership is a 2 hour drive from our home we will keep this as our future l Helpful, available and most of all patient and personal. Although this dealership is a 2 hour drive from our home we will keep this as our future location for the next Audi. Thank you for all! More

Report | Print

Great dealership! Professionalism in every department. They are helpful from the Sue’s floor to the service department Professionalism in every department. They are helpful from the Sue’s floor to the service department More

by GKOPA Verified Customer Verified Customer

Report | Print

I had my car detailed and it by far exceeded my expectations! Very professional service done in a timely manner! expectations! Very professional service done in a timely manner! More

by BNKMILLER Verified Customer Verified Customer

Report | Print

From the manager, to the salesman, to the finance department it was grade A service. 10/10 would recommend. department it was grade A service. 10/10 would recommend. More

Report | Print

Easy drop off and pickup! Detailed information and a video of inspection! Great communication! Will definitely use again! Detailed information and a video of inspection! Great communication! Will definitely use again! More

by JRCOMPUTERWIZ Verified Customer Verified Customer

Report | Print

Very friendly, knowledgeable and quick. Was not pushy and worked with us to get best deal Was not pushy and worked with us to get best deal More

Report | Print

I had the worst experience with this location. Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me som Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me some garbage used vehicles such as a 2012 Rav4 with high milage, a Scion TC and a mini van. He also openly insulted my choice to buy an Audi from any where other than their location stating "this is why I wouldn't buy an Audi from an non Audi dealer" (even though I've had all services preformed by their location for the past 5 yrs). Luckily I was not desperate enough to take any of these terrible offers. Then when picking up my vehicle, Charlie the manager showed me some vehicle values of his computer and tried to deny the numbers that were obviously there stating "we don't use those numbers". He then said he was going to look at my vehicle to do an estimate yet never even left the building. My car was in the far back lot so there was absolutely no way he even looked at it as he was back in a matter of a minute. I ended up trading in my Audi for a fair price at an alternate dealership (Audi offered me $5,000 but I went elsewhere and got $11,000), and I will never purchase another Audi as long as I live in this region. I do not trust nor want to do business with this location ever again. I am now enjoying a brand new vehicle no thanks to Audi Wyoming Valley. They tried to take advantage of a 'single mother' which is absolutely disgusting. It is a relief that I'll no longer long have to deal with their dismissive and dishonest team. More

Report | Print