Charlita Hearn

Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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Had a great experience in turning in my leased Lincoln Nautilus and bought a brand new 2025 For Explorer Platinum. Nautilus and bought a brand new 2025 For Explorer Platinum. More

by PMARTINI71 Verified Customer Verified Customer

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Charlita Hearn goes out of her way to service the customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons Ford of Annapolis. More

by LemHatch Verified Customer Verified Customer

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Charlita is the best! She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting and made me feel like family. It was just a great experience overall. Thank you to everyone involved in getting me into my new vehicle! More

by grahamjd28 Verified Customer Verified Customer

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Charlita made purchasing my truck a pleasant experience from the time I ordered it to delivery, from the time I ordered it to delivery, More

by Thebarber634 Verified Customer Verified Customer

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Charlita really went above and beyond to locate the truck I had built online but locating a few at local dealers I had built online but locating a few at local dealers More

by srufo1957 Verified Customer Verified Customer

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No pressure and very professional experience during the purchasing process. I recommend them to others. purchasing process. I recommend them to others. More

by LEONECHRISTOPHER Verified Customer Verified Customer

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Love my service here with the Koon's team. Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over th Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over the last 6 years. Earl and team are always professional, and Earl makes us feel really comfortable with his knowledge, experience and great customer service. Like it so much, we purchased another vehicle with them directly. From which we had a wonderful recent customer experience with the sales team (Charlita and Darrick), who both partnered n guiding us toward our new Nautilus purchase. Man, they were so knowledgeable about the vehicles and made it hassle free and a very enjoyable experience. We only went in to gather information to compare against another brand, but walked out with the car of our dreams. Terri in finance was great also. Thank you all for what you do and how you do it. Highly recommend people stop in and let them take care of you, you won't be regret it! ~JC More

by johnnycorey42 Verified Customer Verified Customer

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The guest who attended to me by name Darrick was amazing. i was able to drive out with my car with no stress Same day i was able to drive out with my car with no stress Same day More

by eyongtebid Verified Customer Verified Customer

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