Charlita Hearn | Page 9

All went out of their way to make the whole experience easy, quick and for our benefit. easy, quick and for our benefit. More

by SRPEANUT1 Verified Customer Verified Customer

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Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More

by RMOLTZJR Verified Customer Verified Customer

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I would recommend our sales person, Charlita, but not Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it of Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it off!! Try to get an appointment for service. It will take you a month. More

by seanstorms604 Verified Customer Verified Customer

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Dealership delivered the Ford Maverick as agreed, but after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to the progress. More

by James Montgomery Verified Customer Verified Customer

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overall it was a good experience. I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order back in December '21 to ensure an earlier deliver, I came in in September and did so. Charlita could not tell me what options my Maverick I picked up had. The paper work only listed general categories and the Ford web site Charlita tried to access on her computer kept throwing her out without providing any info. I strongly recommend that the paperwork we get with our new cars explicitly list what options are in the vehicle. More

by john.durning.jd Verified Customer Verified Customer

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Charlita did a great job from start to finish with the build of my truck. Thank you so much! build of my truck. Thank you so much! More

by jeffbruso Verified Customer Verified Customer

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Great experience. The dealership did not try to tack on additional fees after my truck was made. The dealership did not try to tack on additional fees after my truck was made. More

by brent.lamb Verified Customer Verified Customer

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worked with Koons for years. purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional More

by GEORGE96 Verified Customer Verified Customer

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Charlita Hearn was great and easy to deal with! She was very knowledgeable and made the entire sales process very easy! She was very knowledgeable and made the entire sales process very easy! More

by KARADC24 Verified Customer Verified Customer

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Charlita is top notch. Perhaps she should run your service department, because they are worse. We bought 2 cars in three days because or Charlita. We dread trying to make Perhaps she should run your service department, because they are worse. We bought 2 cars in three days because or Charlita. We dread trying to make a service appointment or dropping it off for service. More

by seanstorms604 Verified Customer Verified Customer

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