Charlita Hearn

Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More

by LEONABUSIJA Verified Customer Verified Customer

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Outstanding customer service. We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents wer We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents were ready to go and took the time to set up all the technology for us with our new car. More

by karenhunter1040 Verified Customer Verified Customer

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I had a dollar figure that management wouldn’t meet in order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard to make the buyer happy. Great job! More

by dennis.sams28 Verified Customer Verified Customer

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They treated me great. Did what needed to be done & even cleaned my car. Thank you Did what needed to be done & even cleaned my car. Thank you More

by SLC82 Verified Customer Verified Customer

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I bought the car from Koons because my salesman Darrick was awesome. He kept in touch with me until I committed to buying and was super helpful. was awesome. He kept in touch with me until I committed to buying and was super helpful. More

by ryanrk150 Verified Customer Verified Customer

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The team at Koons was extremely helpful and patient. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. They worked with us on making sure we got the car we wanted and at a price that we were comfortable with. More

by govindmulanjur Verified Customer Verified Customer

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Koons Ford has an excellent atmosphere and wonderful staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl staff. The Lounge is comfortable with free coffee and water. My service advisor was prompt with communicating to me about the status of my car. Earl Mosby was great. More

by Craig Verified Customer Verified Customer

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I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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Had a great experience in turning in my leased Lincoln Nautilus and bought a brand new 2025 For Explorer Platinum. Nautilus and bought a brand new 2025 For Explorer Platinum. More

by PMARTINI71 Verified Customer Verified Customer

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Charlita Hearn goes out of her way to service the customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons Ford of Annapolis. More

by LemHatch Verified Customer Verified Customer

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