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Charlita Hearn
Charlita Hearn | Page 8
Sales and Leasing
Koons Ford of Annapolis
2540 Riva Road
Annapolis, MD 21401
94 Reviews
Over 30 years in Management, Sales, Customer Service. Enjoy assisting prospects, family, and friends find the vehicle the fits their needs. Love the beach, dancing, cooking, and movies
Read moreDealership Experience
12 yrs, 10 mos
Industry Experience
13 yrs, 6 mos
Specialties & Trainings
Lincoln Brand Champion
CPO Certified
94 Reviews
Write a Review
94 Reviews of Charlita Hearn
July 13, 2023
As always very salified with our local dealer, Koons Ford & Lincoln of Annapolis MD. We're loving the smaller Bronco Sport Badlands we purchased at Koons Ford. Thank You, Phil S & Lincoln of Annapolis MD. We're loving the smaller Bronco Sport Badlands we purchased at Koons Ford. Thank You, Phil S More
by PHILSTRISSEL29
Verified CustomerOther Employees Tagged: John Powell, Mike Treas , Tedd Bodnar, Ron Johnson, Dave Miller
July 12, 2023
They sold me a car nothing else to say. Went in waited signed and left Went in waited signed and left More
by mjmilsted
Other Employees Tagged: Darrick Tolliver
May 12, 2023
Errol and his team are excellent. They always take great care of my vehicles. Thank you They always take great care of my vehicles. Thank you More
by E.H.
Other Employees Tagged: Earl Mosby , Bobby Baker
May 06, 2023
It was a good, no pressure experience. This the first time ordering a car to be built, and it was a super simple process. This the first time ordering a car to be built, and it was a super simple process. More
by cgozdor
Other Employees Tagged: John Powell
April 22, 2023
My truck was stolen and sent here for a key replacement and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two months, I was told to wait another month because it’s “impossible to find a replacement key right now”. I called two nearby dealerships and they were both much more helpful and sourced me a new key within an hour. I then took this key to koons to have them program it and picked up a few days later. It’s ridiculous that they could not make these calls to find me a key. Each time I showed up to check on my truck they were not busy, there was definitely time that could have been spent helping me, the customer, get the key and be on my way. More
by jbosse1919
Other Employees Tagged: Andrew in parts, John in parts
April 03, 2023
My Experience has been wonderful, From the moment I walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me t walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me through every step and made sure I felt comfortable with my purchase. More
by chaundabarnes
Other Employees Tagged: Kevin Bracey
March 15, 2023
It was a relaxed and easy process to purchase my vehicle. The sales representative was the absolute best, very knowledgeable and professional. My vehicle arrived early and exactly as I ordered it. Had som The sales representative was the absolute best, very knowledgeable and professional. My vehicle arrived early and exactly as I ordered it. Had some additional optional items installed on the vehicle at the service center and the personnel there were equally very knowledgeable and professional. More
by PTAS2704
Other Employees Tagged: Andres Zavala , Bruce Pringle - excellent in helping me get my vehicle serviced
March 14, 2023
Super easy leasing experience at Koons and Charlita was very knowledgeable. Process was quick and convenient. very knowledgeable. Process was quick and convenient. More
by CD
Other Employees Tagged: John Powell , Angela Miller
March 12, 2023
Everything was good, care of my needs. everything was great and efficient.. thank you. have a good day. everything was great and efficient.. thank you. have a good day. More
by V.MALONE
Other Employees Tagged: John Powell
February 25, 2023
My Sales person Charlita was awesome. I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he could buy a used F-150. More
by BART6
