Chavin Fagan

I brought my BMW2014,Diesel, after it would not pass emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still th emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still the local garage, even after I had driven more than 1000 miles, computer would say not ready. At this point you changed the other two injectors. Again the garage would not pass the road test, again the computer saying not ready. I left the vehicle with you again for 7 days, and you messaged me vehicle was ready for pick up, and everything was ok. You charged me for the road sticker. When I came home, I realized that you had not changed the sticker, it still says, R. I feel at this point I will contact BMW USA, they can review the management by your dealership, and advice what I should do. Thank you. More

Helpful 0

Report | Print

Chavin is the best service advisor I have ever worked with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding o with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding on my part abt warranty expiration. I felt that he was on my side and was making all options transparent and had me sit in his office until I felt comfortable with my options and his explanations. He’s also just a decent person. And had great curtesy through out my visit. He actually walked me to my vehicle when it was driven around and opened my door for me. The car also had never been washed so well. I hope Chavin continues to move up in the organization at BMW Sudbury and takes on continued leadership positions. He made my experience yesterday. I left feeling content with the service option I chose and my overall experience. He added the human touch that is sometimes lacking in such visits. I hope to work with Chavin again. Herb Chambers is fortunate to have him. More

Helpful 0

Report | Print

Clean and efficient. Excellent service. Our service advisor Chavin was really great. He was so helpful and knowledgeable. He explained the work that was needed in a clear Excellent service. Our service advisor Chavin was really great. He was so helpful and knowledgeable. He explained the work that was needed in a clear and professional manner. More

Helpful 0

Report | Print

Excellent service. Chavin was a pleasure to work with. Very efficient and accommodating. Polite and respectful. Chavin was a pleasure to work with. Very efficient and accommodating. Polite and respectful. More

Helpful 0

Report | Print

My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

Helpful 0

Report | Print

Bespoke service for my 2021 X5. It was easy to make the appointment and the service was fast and @as promised.” It was easy to make the appointment and the service was fast and @as promised.” More

Helpful 0

Report | Print