Cheri Brotemarkle | Page 6

Lease #4 This is my 4th Kia from this dealership. Everything they do from salesperson to mechanic is done with professionalism and integrity. Will be back for This is my 4th Kia from this dealership. Everything they do from salesperson to mechanic is done with professionalism and integrity. Will be back for #5! More

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Thanks Cheri!!! Cheri was great to work with and answered all my questions. She was patient when I changed my mind and dealing with my uncertainty about buying new o Cheri was great to work with and answered all my questions. She was patient when I changed my mind and dealing with my uncertainty about buying new or used. In the end I bought a new Sportage and am very happy with my new car. Thanks Cheri!!! More

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Cheri is a rockstar Cheri is what customer service is all about! She is a great listener, patient, prompt, answers every question and always has a smile. I’m grateful to Cheri is what customer service is all about! She is a great listener, patient, prompt, answers every question and always has a smile. I’m grateful to have worked with Cheri on two vehicles and look forward to working with her in the future. More

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Fabulous It was one of my best experiences I've ever had the seller was open to anything like taking a dozen keys and trying out 12:00 a.m. before I left she w It was one of my best experiences I've ever had the seller was open to anything like taking a dozen keys and trying out 12:00 a.m. before I left she went way out of the way and I felt leg I was at home to any 1 of the has its young lady I really know they're going to top it off she is gonna be your best seller of the year More

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New used car Went to trade my 2013 Soul came away with 2017 Sportage.Very impressed only wish it had a full tank of gas and not just half. Went to trade my 2013 Soul came away with 2017 Sportage.Very impressed only wish it had a full tank of gas and not just half. More

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Great Service Dan and his team did great job helping us find just the right Sedona Van. Dealership is clean and staff were very helpful. I will certainly buy there Dan and his team did great job helping us find just the right Sedona Van. Dealership is clean and staff were very helpful. I will certainly buy there again. More

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Chris was great to work with!!! Was a great experience, love my Sorento!!! I would definately buy another KIA if needed! Everyone has been very helpful! Thanks to all for being great Was a great experience, love my Sorento!!! I would definately buy another KIA if needed! Everyone has been very helpful! Thanks to all for being great! More

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Superb Service Best experience ever in purchasing a used vehicle - great service from everyone at Luther Kia in Bloomington. Will definitely return when looking for Best experience ever in purchasing a used vehicle - great service from everyone at Luther Kia in Bloomington. Will definitely return when looking for another vehicle. More

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Great Experience. Michael was great in helping me get the deal I wanted. He was also very friendly and took extra time to make sure I understood all the new car gadgets Michael was great in helping me get the deal I wanted. He was also very friendly and took extra time to make sure I understood all the new car gadgets. I would highly recommend the Bloomington location. Cheri was also great. She took her time explaining the paperwork to me. Friendly staff! More

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Pretty Neutral Experience I didn't go in to buy a Kia from this dealership, I actually seen a different vehicle that I really wanted that this dealership had on their lot. I e I didn't go in to buy a Kia from this dealership, I actually seen a different vehicle that I really wanted that this dealership had on their lot. I ended up buying this vehicle and had nothing but transmission issues the entire 6 mos I owned it. Kia was gracious enough to take it in and bandage up the transmission for me to no avail. I went in several times to have them put on different parts to the tranny, and finally just popped into the dealership to sit down with the Used Car Manager, Dave. Well what a bad idea that was! He was very short with me, treated me like a "girl" of course who knows nothing about cars, which is totally wrong. I just didn't get any kind of good vibes from him and it just felt like he didn't want me to be wasting his time. So once again, I walked out feeling defeated that my car that I really loved wasn't going to be fixed, only bandaged up again. I finally wrote an email to Dan, the General Manager, and at this point, I must have just been a pain in their butt cause they just wanted me to come in and trade in the vehicle for a different one. I went in and seen that they really only had Kia's in stock to buy, so I drove a couple Kia Sorento's since I needed something comparable to what I had originally purchased. I really wasn't looking to buy a Kia, but felt like I had very few choices at this point. So I ended up having to choose a vehicle over $15,000 more than my original car purchase, pretty much putting a little more burden on my budget, but who cares right? Not their problem as long as I get out of their hair... Don't get me wrong, I do like my new Sorento, but to have to go through all the hassle of car buying like I did, I still have a bad taste in my mouth with them especially when I had to pay them back another $1,500 into my old car in order to trade it back, and put another $3200 down payment on the new car, and to now have to pay double the car payment, something I was not prepared for at all. I'm not normally someone who complains, but if they would have just put in a new transmission in the first place before selling it, no one would have been put in this situation. Long story short... Make sure to get the extended warranty on any vehicle purchased even if it's more out of pocket. Needless to say, Cheri Brotemarkle was very pleasant the entire time and Gabriel Quiroz was very nice in finding me this new vehicle. So life goes on and I will enjoy my new car regardless of what happened, I just hope this never happens to anyone else. More

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