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Cheyenne Drummond
Cheyenne Drummond at NYE Ford

Cheyenne Drummond

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

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4.8
16 Reviews

Hey there! My name is Cheyenne, I'm from Canastota, NY and more than happy to assist you! I'm outdoorsy, I ride and show horses, I have two of my own. I'm also very familiar with the automotive industry, with a couple cars I get my hands in!

Dealership Experience

10 mos

Specialties & Trainings

GMC

FORD

4.8

16 Reviews

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16 Reviews of Cheyenne Drummond

January 06, 2026

Dealership Rating
Employee Rating

Went to have a key FOB programed for my F150 Hybrid. The service team was very friendly and helpful. The wait time was minimual and I was on my way quickly More

by RPANKOW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 01, 2026

Dealership Rating
Employee Rating

NYE has always treated me with respect. Their work ethic is excellent and person to person contact is pleasant and cordial. I will continue to be a loyal customer. More

by LDBRAGG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michele LaRue, Keri Whitmeyer, Mike Memery, David Hall, Alisa Thayer

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Jan 09, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 11, 2025

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Employee Rating

Nye Ford is where I always get my vehicle serviced when I’m in Ny More

by Roger A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

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Dec 11, 2025

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 11, 2025

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Employee Rating

Called with an urgent need. She was very kind and understanding. They got me right in and fixed up. More

by KELLYGRESSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 23, 2025

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Employee Rating

As always, the service department at NYE FORD excels. I have always been impressed with their courtesy and professionalism. As I have said before, they are primarily reason I continue to purchase my cars More

by srock001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michele LaRue, Keri Whitmeyer, Mike Memery, David Hall, Alisa Thayer

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Nov 28, 2025

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 17, 2025

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Employee Rating

Went in for a simple maintenance. Was fast and convenient! Staff was very friendly and outgoing. They genuinely appeared to enjoy their jobs!! Refreshing to see. More

by daveh6360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michele LaRue, Keri Whitmeyer, David Hall, Alisa Thayer

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Nov 18, 2025

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 29, 2025

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Employee Rating

Great service, knowledgeable staff. Friendly. Quality work. Trustworthy and reliable. Worth the investment to my car! More

by jaosborne1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2025

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 19, 2025

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Employee Rating

Dave the service manager called me and corrected my bill at no fault of Cheyenne s all is good. Need to fix billing process on computer. More

by BLUKAS25R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hall

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Oct 22, 2025

NYE Ford responded

Thank you for taking the time to provide us with this feedback.

October 17, 2025

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Employee Rating

Great experience as always. Great service, great friendly service. Comfortable waiting area no matter how long there. More

by dlogborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alisa Thayer

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Oct 22, 2025

NYE Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 22, 2025

Dealership Rating
Employee Rating

Both service writers where pleasant & professional even though they where working with more than one customer. Keri kept me up to speed on everything that needed to be done on my vehicle. Great job!!!!! More

by acalabrese1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer

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Oct 09, 2025

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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