Dylan Radford
Dylan Radford at NYE Ford

Dylan Radford

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

Contact Me
4.9
41 Reviews

Dealership Experience

8 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

4.9

41 Reviews

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41 Reviews of Dylan Radford

September 10, 2026

Dealership Rating
Employee Rating

I have always been very pleased with the people and the service that I receive at NYE More

by CPATTYE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2026

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 30, 2026

Dealership Rating
Employee Rating

The Warranty Response time was problematic, but the service team excellent. Need a better way to update phone contacts in your system. More

by dmattrobinson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 31, 2026

NYE Ford responded

Matt, we're sorry to hear about the issues with the warranty response time and updating phone contacts. We appreciate your feedback and will work on improving these areas. Thank you for recognizing our service team's efforts.

August 18, 2026

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Super helpful, insured the best service, made everything very easy, aswell as got my truck tuned up perfectly! More

by xayviermroughan06
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 07, 2026

Dealership Rating
Employee Rating

Nye Ford did a great job getting my truck reprogrammed for the recall. It is good to know that he was able to come to my house and Foxx the issue. I would recommend Nye Ford to everybody i know. More

by JULIEBR98
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 02, 2026

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Service writer was apparently too busy to explain the cost of this service, I was shocked at the cost of replacing a cabin air filter. I would have passed on this work if i had known the cost. More

by Clancy99
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2026

NYE Ford responded

We appreciate your feedback and are eager to better your return experience.

August 01, 2026

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I think Nye Ford is a good business but the prices are high. That's everywhere though! More

by spenditlee
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer, Alisa Thayer

Aug 05, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 31, 2026

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Dylan was polite and respectful and he was very helpful in my situation. An asset to the service department. More

by Jwandon
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hall

Aug 05, 2026

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 21, 2026

Dealership Rating
Employee Rating

Nice smooth process getting my 20 year old vehicle in and out. Will go there again. More

by csitech2761
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 22, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 20, 2026

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Employee Rating

Service was completed in a timely manner. Service representative asked if I wanted to apply Ford points to my bill which I forgot about. More

by gmaison
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Socha

Jul 22, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 06, 2026

Dealership Rating
Employee Rating

I had a great experience with NYE Ford's service department! The staff was friendly and knowledgeable, and the process for getting my warranty parts ordered was smooth and efficient. More

by bigbillsyr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michele LaRue, Keri Whitmeyer

Jul 07, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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