Chris Adams | Page 37

Chris helped me to resolve my tire vibration and alignment issues. Awesome job and great team. alignment issues. Awesome job and great team. More

by Balamurugan L Verified Customer Verified Customer

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I took my car in for an oil change, and found the entire experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told i experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told it would take an hour at the longest and planned my afternoon accordingly. When I first asked, at 1:30 , about the status of my car I was told it would be done soon. When I commented that I have never had an oil change take so long I was told "you don't have to come here for service." Certainly not the response of someone concerned about customer satisfaction! I checked again several more times and was told each time that it wouldn't be long. I repeatedly said that I needed to leave in time for an appointment with a client at 4:00, which by the way, I was almost late for. In addition to the oil change they did have to check the stop/start function and apparently reset the computer. However I can't imagine that added so significantly to the length of time I spent at the service department. If so, that should have been explained to me. I did get to stretch my legs going back and forth to the water fountain, as I wasn't offered any water and the vending machine didn't have water. A small detail, but details do matter. When I checked again after 3:00, I saw that I was now waiting for my car to be washed- a nice touch but I would have appreciated it more if I wasn't worrying about how I was going to make it in time to my appointment with my therapy client. I would never have expected to spend two and a half hours for a scheduled appointment for an oil change. I have to wonder what would happen if something more extensive is required. I will most likely be exploring other options for service in the future. Added note: the same warning light came on again briefly a few days later, so if it comes on again I will have to make a decision sooner rather than later about where to go for service. I can't really rate the individuals I worked with as I don't remember their names, although this rating system requires something. More

by Linda Verified Customer Verified Customer

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Great service by a friendly team! This group is welcoming, open and honest. They took great care of me and seem to love what they do! This group is welcoming, open and honest. They took great care of me and seem to love what they do! More

by SADAMONIS Verified Customer Verified Customer

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Excellent service department! Chris was awesome and the work done on my Jaguar was stellar! Highly recommend them. Chris was awesome and the work done on my Jaguar was stellar! Highly recommend them. More

by ITALIA440 Verified Customer Verified Customer

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Amazing service and personality from the employees at Alfa Romeo. Jennifer and Chris were both very helpful with getting me an appointment and providing me with a loaner for the time being. Very happy wi Alfa Romeo. Jennifer and Chris were both very helpful with getting me an appointment and providing me with a loaner for the time being. Very happy with my experience! More

by AUSTINJOSEFCZYK Verified Customer Verified Customer

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thank you! 2nd alfa... was able to make sense of a lease buyout into a new Stelvio, thanks Doug, thanks Jim & all the guys in service, thanks Mike! buyout into a new Stelvio, thanks Doug, thanks Jim & all the guys in service, thanks Mike! More

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There very extremely excellent and helpful fast pace very friendly staff clean environment very good Cappuccino friendly staff clean environment very good Cappuccino More

by aishamoreen Verified Customer Verified Customer

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Fast, efficient,kind. Nice people. Made me feel like my car was in good hands. car was in good hands. More

by edemich94 Verified Customer Verified Customer

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Doug was so great! As soon as I walked into the dealership I felt very comfortable. I’ve never felt so comfortable in a dealership. Doug made the process so easy. I love my new Jeep!! Thanks again dealership I felt very comfortable. I’ve never felt so comfortable in a dealership. Doug made the process so easy. I love my new Jeep!! Thanks again to everyone!! Shout out to Joe from financing and Stephanie, the receptionist 😊 More

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Really helpful and friendly staff from Chris at the service desk to my man “Cool Doug” in sales. Great people. service desk to my man “Cool Doug” in sales. Great people. More

by 1SIDSHANNON Verified Customer Verified Customer

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