Chris Alba

Dishonest and Unprofessional Experience I had an extremely disappointing experience with BMW of Wesley Chapel. The car I was interested in was falsely advertised as a Certified Pre-Owned M Sport, wh extremely disappointing experience with BMW of Wesley Chapel. The car I was interested in was falsely advertised as a Certified Pre-Owned M Sport, which it wasn’t. After being told the deal would work with my payment budget, they ran my credit—then suddenly realized they miscalculated taxes, couldn’t certify the car without spending over $4,000, and the payment would be way higher than promised. They admitted their mistakes but refused to honor the original terms or take any responsibility. I was left with a hard credit hit and no car—all because of their poor communication, false advertising, and lack of integrity. Avoid this dealership. More

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BMW WESLEY Chapel, Tomas, Stebon and Jose Irizarry always take a good care of our BMW cars 2 for the last 4 years and always exceed our expectations with their exceptional service. They care and know our va take a good care of our BMW cars 2 for the last 4 years and always exceed our expectations with their exceptional service. They care and know our values as a customers More

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Professional, pleasant atmosphere, honest, customer oriented, efficient with my time. I will definitely consider returning for business if we need another vehicle. oriented, efficient with my time. I will definitely consider returning for business if we need another vehicle. More

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BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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They are (1) professional, (2) efficient (3) effective diagnosticians with the latest technology available. They truly want to do everything so that your car runs right. diagnosticians with the latest technology available. They truly want to do everything so that your car runs right. More

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They are Amazing! I’m very satisfied !I love to go there ! Very professional! BMW number one ! I’m very satisfied !I love to go there ! Very professional! BMW number one ! More

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Great people and communication. Helpful and answer with solutions. Thanks for the stress free servicing Helpful and answer with solutions. Thanks for the stress free servicing More

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The service is amazing, the employees go extra mile to help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BM help you with your needs. Starting wirh sale, finance and sevice with the loaner benefits is to sharp to describe and I know because I purchase my BMW at this store. More

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Very professional people and friendly atmosphere. Sales rep Chris make a process of purchasing our new car easy and simple General manager and financial advisor where very professional and friendly rep Chris make a process of purchasing our new car easy and simple General manager and financial advisor where very professional and friendly More

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Outstanding car buying experience from beginning to end. All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonabl All staff members were extremely helpful, respectful, and friendly. The process didn't feel like a high-pressure negotiation, just fair and reasonable all around. Chris and Tomas were both excellent, specifically. More

by PatrickM Verified Customer Verified Customer

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