Chris Bush | Page 11

Great service! ! Best first time buyer experience! The people are friendly and nice and will make sure you get the best deals! ! Best first time buyer experience! The people are friendly and nice and will make sure you get the best deals! More

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I had really good experience with all people at Royal Moore, They gave me an option to choose what I wanted, not pushy people, really friendly and knowledgeable about their business Thank you again guy Moore, They gave me an option to choose what I wanted, not pushy people, really friendly and knowledgeable about their business Thank you again guys More

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TJ was a pleasure to work with. Very professional and attentive yet easy going and kind. No pressure and willing to work Very professional and attentive yet easy going and kind. No pressure and willing to work More

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Sleezy dealership with bad business practices. Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing credit. They spot sold me the car, didn’t tell me it wasn’t finalized, and made me drop everything to return it to them the next day. Told me I wasn’t allowed a co-signer and went back on everything they said we could do. I called later and spoke to Nathan, out if there were any steps we can take so I can appeal or get another car and they told me they didn’t want to do business with me because “I’m not a happy customer”. Nathan had me speak to Nate, the finance manager. He was even ruder than Nathan. He lied and told me the DMV didn’t take scanned signatures and they needed to be wet. I quoted ORS 803.094, which refers to electronic signatures in Oregon and it is permitted on DMV documents. To make it worse, when we bought our other car a month prior, he had us sign everything on the iPad. Either we were lied to or they themselves are not following Oregon DMV standards He then went on to personally insult me and he told me he only “works with happy customers”. I pointed out we were unhappy he didn’t do his due diligence or let us submit other documents to the lender. I asked him how he sleeps at night and he became hostile accused me of yelling at him and called me hysterical. (I’m a woman by the way. This leads me to believe Nate looks down on women). Which tracks. When we worked with him for our other car he only really talked to my partner and not directly to me. He was incredibly condescending and rude. Apart from being rude and being liars, I don’t think they follow FTC, and they didn’t due diligence in informing of us of being fully approved, or allowing us to submit additional documents. When I spoke to Nate I said I was happy to get the co-signer they said I could use or submit additional documents. He refused to let us do anything and told us to go elsewhere. We asked all of these questions and shared out information prior to running credit. Nathan and Nate both said it would all be fine. Too be very honest, I wouldn’t be such an “unhappy customer “ if Nathan and Nate had been remotely nice, empathetic, or treated us with basic human decency once they found out we weren’t going to line their pockets with money. I highly urge anyone to go anywhere else but here. They either lied to us or their staff is uneducated and misleading people. If you do have the misfortune of going there I recommend you review the Oregon DOJ on car buying. They passed through some taxes on my car that were misleading. I also asked about not reveling my plates after 8 weeks twice and I was given 3 different answers. More

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Overall, the experience was good. My salesman, Javier, was very responsive to my questions-- and was very knowledgeable about the car. He went out of his way to make sure I got the ve My salesman, Javier, was very responsive to my questions-- and was very knowledgeable about the car. He went out of his way to make sure I got the vehicle I wanted, and I'm glad I went to Royal Moore. I felt comfortable test driving the various vehicles, and my concerns were not brushed away. Alternatively, the finance department I can't speak wonders about; my first finance manager was great, but the one who finalized our deal couldn't of really cared less about the whole ordeal. He wasn't awful, just dismissive and a little impatient. The service department was perfect-- they fixed the key fobs for me and were generally responsive to my requests. (When management allowed.) No complaints here. Overall, I'd recommend a visit. The sales people there will help you get into the vehicle you want, for the right price. Royal Moore makes buying a car a comfortable experience. More

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Mo was super helpful! I went in with my sister in law and Mo immediately was kind and helpful. If you are looking for someone that will make you feel comfortable in a big I went in with my sister in law and Mo immediately was kind and helpful. If you are looking for someone that will make you feel comfortable in a big purchase, Mo is the man. More

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Everything has been great so far. We like the car but could probably do without some of the features. All of the employees have been helpful and pleasant! I also like your spacious fa We like the car but could probably do without some of the features. All of the employees have been helpful and pleasant! I also like your spacious facility. After doing business in Beaverton we found the dealerships to be congested because of lack of space available. More

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The sales process was fair and quick. Salespeople made sure that I understood all of the features of my new Subaru. Salespeople made sure that I understood all of the features of my new Subaru. More

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She was very informative and super nice. I really think that was over and above customer service. Thank you I really think that was over and above customer service. Thank you More

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Emmylea was so great! She was so helpful, kind, and knowledgeable...she made my experience perfecto! Subaru, you have a star in Emmylea, and I hope you value her, cuz her She was so helpful, kind, and knowledgeable...she made my experience perfecto! Subaru, you have a star in Emmylea, and I hope you value her, cuz her customer service and genuine connection is amazing. Thanks More

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