Chris Dunson | Page 4

I called the Dealership and Deiter answered the phone, I told him I saw a car on the internet that my wife was interested in. He was very polite and told me all he new about the car. It was like talking to told him I saw a car on the internet that my wife was interested in. He was very polite and told me all he new about the car. It was like talking to a friend instead of salesman. Deiter said come and look at when you get ready and I said I can be there in about 5 minutes. I walked in the dealership looking for Deiter and met Chris, he said that he was the sales manager and Deiter was bringing the car around for us to look over. Deiter came in and introduced himself to my wife and I, he was friendly and very well mannered. We looked the car over and took it for a test drive and back to the dealership. My wife and I decided this was the car for us, clean and comfortable and look brand new inside and out. We set down with Deiter at his desk and I thought to myself this was going to be a tough haggeling deal to make. Deiter ask if we had anything we wanted to trade in. We said yeah, what we drove up in. They looked our trade in over came back in a we started talking. My wife said we can't afford that much difference in the trade. Deiter said we can give you this price for your car, which was more than we expected and Chris said we can knock off this amount on the car. We made the deal and it took maybe twenty minutes. I have to say this was the easiest no hassle trade experience that we have ever had at a car dealership. Deiter and Chris gave us a feeling of more like home and family than a car dealership. Deiter said we need to clean the new car up good and we will bring it to you and pick up your trade in and bring it back. It was delivered the next day (We live 30 miles from the dealership) by a man named Darrel, very nice and polite and would you believe, "It was full of gas!!" More

Report | Print

Chris is a great guy, but our truck has been in the shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop local, but the service of this dealership is greatly lacking. They were very happy to sell us this truck back in 2020 but keeping the truck serviced is another story. More

Report | Print

Rodney Moore and his team made this the easiest purchasing experience I have ever had. They were more than willing to answer any question I had and took the time to make sure I understand everythin purchasing experience I have ever had. They were more than willing to answer any question I had and took the time to make sure I understand everything. More

Report | Print

The whole team at Vernon handled my transaction from the beginning to the end with professionalism. I absolutely love my new 2023 300C! beginning to the end with professionalism. I absolutely love my new 2023 300C! More

Report | Print

My experience with the purchase of a 2023 GMC Acadia went excellent. I would recommend the sales, dealership, and finance department was exceptional. Thank you excellent. I would recommend the sales, dealership, and finance department was exceptional. Thank you More

Report | Print

Rodney Moore, and the whole crew at Vernon Auto were fantastic! I've been trying to buy a Jeep Wrangler for months. All the other dealerships wanted to play games. Not here! Vernon Auto made it happen!! fantastic! I've been trying to buy a Jeep Wrangler for months. All the other dealerships wanted to play games. Not here! Vernon Auto made it happen!! Thank you! More

Report | Print

*BUYER BEWARE* I have purchased dozens upon dozens of vehicles in the past, some with cash and some by financing. I have never had to complain on a dealership but felt that I had to get this out for buye vehicles in the past, some with cash and some by financing. I have never had to complain on a dealership but felt that I had to get this out for buyers to use caution dealing with VAG. In early February 2023, I contacted VAG to purchase a new truck someone had special ordered but backed out. VAG marked this particular truck up $20,000 OVER sticker. This alone should have been a red flag, but I ended up contacting them anyway since my friend had purchased a vehicle from them in the past and referred me. The particular truck I was going to purchase from them is sold at most dealers for MSRP or even under. However, this greedy place decided to "help me" by cutting the markup from $20k down to $10k. They absolutely refused to remove the markup completely and said $10k over or no sell. There excuse (the usual lies) was they wouldn't remove the markup completely because this was a specialty vehicle, and they were only allotted so many per year. Again, this particular truck was special ordered by an individual who backed out of the deal, leaving the dealership stuck with the truck. And the individual who ordered the truck was getting the truck at MSRP (sticker), but now that the person backed out, they put a $20k markup? Come on, really?? They low-balled me big time on my trade, which is expected, but their excuse for being able to lower the markup from $20k to $10K was because they decided to give me more money for my trade. So basically, the $10k markup was firm due to them adjusting my trade to be able to make up the difference, making it appear that I was getting a good deal because "hey we just gave you more money for your trade, but you still have to pay $10k markup." WOW. This confirmed without a doubt the greediness and horrible business practices here. I informed them that I found the exact same truck, color and all, at a dealership in Fort Worth, for MSRP, and they didn't care. The greedy and unprofessional GM, Mr. Dunson, refused to give me the name of his supervisor and literally hung up on me after I repeatedly asked him for his supervisor's contact info. When I told Mr. Dunson that I would be posting to social media, he texted, "Posting all over social media is a childish thing, so go to the other dealership and purchase from them. Gave you more for your trade and still not happy. One person like you does not justify our business." I was never once rude to any of these folks. Mr. Dunson was appointed to Executive GM at VAG in September of 2022, so I am curious to see how many other complaints he has. The man literally refused to tell me who his superior was and hung up on me while asking. *BUYER BEWARE* More

Report | Print

Steve did a great job of finding the right truck for me and my family. We told him what we wanted and he found the exact pick up for us. and my family. We told him what we wanted and he found the exact pick up for us. More

Report | Print

Vernon Auto Group is easiest place you can purchase a vehicle. My salesman Rodney Moore was great, they did everything over the phone brought the paperwork to me with vehicle. Thank you Kaylynn. vehicle. My salesman Rodney Moore was great, they did everything over the phone brought the paperwork to me with vehicle. Thank you Kaylynn. More

Report | Print

Rodney Moore was a very upfront salesman, hassle free and did his job well. Finance department got me in the area I was looking for. Delivery was fast overall it was a great experience. did his job well. Finance department got me in the area I was looking for. Delivery was fast overall it was a great experience. More

Report | Print