Chris Dunson | Page 6

I have purchased multiple vehicles both personal and company over the past 20 years with the core people of this dealership, even when ownership changed. The reason is that they provide excellent servi company over the past 20 years with the core people of this dealership, even when ownership changed. The reason is that they provide excellent service, work to get what the customer wants, follows up with the customer, are honest, and show genuine interest in the customer! It is people that make a business successful, and you have the right people (like Bryan Hope, so take care of them. The support of others such as Chris Brunson and Dan Gomillion are always there to support their salespeople and customers! I continue to recommend this dealership for these reasons and will continue to do so!! Thanks to Vernon Auto Group and all its Staff!!! More

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Rodney Moore, Kyle Echols & Chris Dunson are awesome to deal with. I’ve bought a 21 Ford Bronco and a 22 GMC AT4 from them and will be getting my next vehicle here as well deal with. I’ve bought a 21 Ford Bronco and a 22 GMC AT4 from them and will be getting my next vehicle here as well More

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Rodney Moore is exceptional to work with through out the whole process of purchasing a vehicle! whole process of purchasing a vehicle! More

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It was a great experience and they helped me find exactly what I was looking for! what I was looking for! More

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I was given the heads up by an old family friend about Vernon Auto. I figured I would give it a shot after seeing a vehicle that caught my eye. Vernon Auto Group is unlike any dealership I have ever b Vernon Auto. I figured I would give it a shot after seeing a vehicle that caught my eye. Vernon Auto Group is unlike any dealership I have ever been to. The entire team was supportive and helpful, but like, genuine, and actually nice to work with. They were listening to my needs and being able to work with my expectations and standards for a vehicle and provide me with an even better deal than I had expected to get. The Customer Service is nothing short of phenomenal, it was more of visiting an old friends house rather than a car dealership with sleazy salesmen. The entire process was very informative with Steve keeping me as up to date as possible on the vehicle I wanted. Once at the dealership, Alex and Chris were very helpful in finding the perfect fit for my next vehicle. Alex was casual and not pushy or attempting to talk me into a more expensive vehicle. Chris was a great help when finding me the best financing plan, he was able to clarify details and help put me at ease when running the numbers. The dreaded paperwork may have been the most fun part, working with Tori and John. They kept the most boring process fun and lighthearted, I didn't think that was possible. Normally, I hate the paperwork time, this time it was actually enjoyable. Never thought I'd say paperwork at dealership was fun, but it was. Awesome experience, can't wait for my next purchase because now I have a dealership. I cannot wait to work with this team again. I've found my place to buy! More

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Tyler Brinks was excellent to work with, a professional. Tyler had all the paperwork and the car ready before I arrived. Purchase was quick and easy, but what really impressed me is he helped me load the ca Tyler had all the paperwork and the car ready before I arrived. Purchase was quick and easy, but what really impressed me is he helped me load the car onto my trailer which was difficult due to the low clearance of the GT500 Cobra. He is someone I will seek out and work with again! More

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Refused to sell to me because I would not agree to a Refused to sell to me because I would not agree to a perfect review on the impending Ford survey. Waited 7 months for ordered F-250 to come. It was Refused to sell to me because I would not agree to a perfect review on the impending Ford survey. Waited 7 months for ordered F-250 to come. It was delivered to me with a dent in the driver’s side door chrome trim and service light on for a broken washer fluid tank. They suggested I have the washer fluid tank repaired at a local dealer and take it to a body shop for the trim. I didn’t want to hassle with it and sent it back for them to take care of. They called and wanted to kill the deal. I refused and they killed it anyway when I said I would not complete the Ford survey as 110% satisfied. General manager said they do not sell unless you are completely satisfied. I believe the main reason they “killed” the deal is to take advantage of the opportunity to sell for $8k higher than the price we agreed on before the shortage of these vehicles. Zero interest in customer relations. Terrible experience from start to finish. More

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Worst car buying experience of our lifetime. They will refuse to sell you your custom ordered vehicle if you won't give them 5 stars on their survey. Ordered a new truck in March, finally arrived in Vern refuse to sell you your custom ordered vehicle if you won't give them 5 stars on their survey. Ordered a new truck in March, finally arrived in Vernon this month. Had it delivered to Amarillo and upon arrival there was a dent on the trim around the window, the washer fluid tank was empty after being filled on the way down and the service light was on, the back bumper was uneven, and the truck was dirty. We sent it back to the dealership for repairs and were told it would be months before they could get the trim in. So instead of waiting several more months, we decided to take it and just deal with the issues ourselves. Chris Dunson is a really pleasant guy until you won't guarantee him 5 stars and then he has absolutely no use for you. Chris Dunson, the salesman, stated that he would not turn the truck over to us now if we weren't 110% satisfied. Well of course we aren't satisfied!! So he said that he just needed to "kill the deal then". So basic blackmail for stars, so don't think they get all these stars for free!! We already had financing in place and paid some money down. And they flat out refused to let us have our truck. The GM is in on this great business plan too. They should be ashamed of their business practices. I hope their business owner is proud of their work ethics. Basically they found a reason to get out of giving us this truck because they can now sell it for 8K more than what we had agreed to pay prior to the shortage. Per salesman, "we can sell these trucks for more than sticker price all day long". Buy anywhere but from Vernon Auto Group!! More

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I recently purchased a 2021 2500 ram pickup. Chris Dunson was very helpful. We are happy with our purchase was very helpful. We are happy with our purchase More

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Very helpful courteous and did everything They said they Very helpful courteous and did everything They said they would do. And I would recommend them to others and would Definitely buy from them again Very helpful courteous and did everything They said they would do. And I would recommend them to others and would Definitely buy from them again More

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