Chris Durand | Page 7

Fort’s Toyota service department always help us get our car in an efficient time frame. They are also very kind and professional. We trust their service and opinion of what needs to be done to keep our car car in an efficient time frame. They are also very kind and professional. We trust their service and opinion of what needs to be done to keep our cars running safely. We would not want to go anywhere else. More

by sara Verified Customer Verified Customer

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The entire was very polite and helpful. No matter what the question I asked. If they didn’t know. They got the answer for me. Keep up the good service. No matter what the question I asked. If they didn’t know. They got the answer for me. Keep up the good service. More

by FRANKPACO7777 Verified Customer Verified Customer

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Very helpful employees and service department. Never seem to mind when we call to ask questions. Never seem to mind when we call to ask questions. More

by waltersfarms Verified Customer Verified Customer

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Very quick and accurate service. I would recommend Forts Toyota to family and friends. Thank you! I would recommend Forts Toyota to family and friends. Thank you! More

by SCOTTSCHUMM Verified Customer Verified Customer

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Very knowledgeable. Friendly. And just an overall great group of people to work with! Thank you guys! Friendly. And just an overall great group of people to work with! Thank you guys! More

by kellyfollick Verified Customer Verified Customer

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If you want a great buying experience I highly recommend Kevin at forts Toyota in pekin illinois. The nicest salesman they have ! He will try his best to get you taken care of. I will recommend him and the Kevin at forts Toyota in pekin illinois. The nicest salesman they have ! He will try his best to get you taken care of. I will recommend him and the dealer to all my co worker’s employees and all friends &family. Thanks Kevin. I love this capstone absolutely beautiful. More

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Absolute worse service experience. Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fix Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fixed, a bad fuel pump ~$3000 cost. I pick it up 6/23/22, drive the hour home and it dies right outside my driveway. (They did then pick it up and give me a loaner to drive while they had it for over 3 more weeks and by the time I got notified that it was something that they had to call Toyota headquarters for and it was then per the rep a "simple fix with 4 bolts under the hood" $400 part that I was to be responsible for. Clearly I was upset as the problem wasn't fixed the first time, they have now had my car (minus the hour I drove it home on 6/22) for over a month and now I was going to have to pay the extra cost. Long story short made multiple calls to the Toyota customer service line with very polite people but noone would get back with me as to solution on the original cost adjustment and this "simple fix" as I was told. The service liaison was nice but really didn't have any control, and when I eventually got a call back from the service manager who understood my frustration but he was out of the office for most of this situation. His explanation was acceptable, the communication up until that point was horrible. The service department needed 30 plus days to fix the vehicle? doubtful... I had purchased several vehicles over the years from this dealership. They completely lost my trust and business. More

by JHOSCH1 Verified Customer Verified Customer

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I have done business with Fort Toyota of Pekin since 1981 and have always been satisfied. and have always been satisfied. More

by rrschwartz2 Verified Customer Verified Customer

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Phenomenal! Easy to work with. Great staff all around. Personable and very family oriented. Highly recommend. This is our family's 12th Toyota purchased at Easy to work with. Great staff all around. Personable and very family oriented. Highly recommend. This is our family's 12th Toyota purchased at Fort's. Needless to say, will always deal with Fort's Toyota. More

by rdsj66 Verified Customer Verified Customer

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This was our first time buying a Toyota from Fort's. It was a great experience. They made the process quick and simple. It was a great experience. They made the process quick and simple. More

by LB Verified Customer Verified Customer

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