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Chris Fanella

Overview Reviews (126)

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Chris Fanella

Chris Fanella | Page 8

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

126 Reviews

Overview Reviews (126)

4.9

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Chris Fanella

November 15, 2025

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Employee Rating

I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2025

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Employee Rating

Chris was great! It was done correctly the 1st time. I would come back for more service. It was done correctly the 1st time. I would come back for more service. More

by WENDY72SS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 15, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 10, 2025

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I needed to find a new dealership to service my Lincoln, and I thought of Chris right away as he is a neighbor and friend of mine. I was very happy with the service that he and his team provided at this dea and I thought of Chris right away as he is a neighbor and friend of mine. I was very happy with the service that he and his team provided at this dealership. I will certainly come back again! More

by CHRISTIANLUIS7398

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 14, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 07, 2025

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Employee Rating

Very convenient and efficient for remote software update for my vehicle. The technician was prompt and courteous. for my vehicle. The technician was prompt and courteous. More

by NLYGIZOSMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 08, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

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Came to my office to perform recall work via software update. Super convenient & easy. Definitely a plus!! update. Super convenient & easy. Definitely a plus!! More

by jonlevey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

October 31, 2025

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Employee Rating

Easy to schedule following recall It was especially convenient that the technician was able to perform the service at our home convenient that the technician was able to perform the service at our home More

by CANDICE.PELSER2278

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 01, 2025 -

Highland Park Ford Lincoln responded

Hello! We're glad you had a positive experience. If you need anything else or have any questions, we'd be happy to help. Have a great trip!

October 31, 2025

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Was able to set up an appointment for a convenient date. The dealership team is friendly and helpful. The dealership team is friendly and helpful. More

by pbzona

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 01, 2025 -

Highland Park Ford Lincoln responded

Hello! We're glad you had a positive experience. If you need anything else or have any questions, we'd be happy to help. Have a great trip!

October 26, 2025

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This dealership is superior to others. Renee returns calls immediately and is always patient and helpful. Chris is polite knowledgeable and always on time?? Renee returns calls immediately and is always patient and helpful. Chris is polite knowledgeable and always on time?? More

by gthomas0308

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Oct 28, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 25, 2025

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Easy to schedule and get my recall taken care of. Chris was on time and very professional. Chris was on time and very professional. More

by SADIEFREEDMAN95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 27, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2025

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Employee Rating

Scheduling the service was easy. The work was completed as planned. I am pleased with the result. The work was completed as planned. I am pleased with the result. More

by MARQUARDT0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Oct 27, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Safe travels!