Chris Friedah

My check-in experience was with Melvin, he’s an awesome person who loves what he does and it shows, I couldn’t ask for anyone better than Melvin. Keep up the great work Melvin. person who loves what he does and it shows, I couldn’t ask for anyone better than Melvin. Keep up the great work Melvin. More

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Professional and attentive. Alex listened to us and worked to find exactly what we were looking for! He was great and so was his assistant Aiden. Eddie and Chris worked with u Alex listened to us and worked to find exactly what we were looking for! He was great and so was his assistant Aiden. Eddie and Chris worked with us on pricing and finance and Lakin did a wonderful job of explaining the features of our new Lexus. Great teamwork! More

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Excellent service. Atmosphere inside dealership was great Everyone friendly and polite. Overall a very good experience Atmosphere inside dealership was great Everyone friendly and polite. Overall a very good experience More

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Tanner is outstanding he really took care of my car ensuring it was safe to drive I really appreciate his service Thank you for an outstanding job I trust him I appreciate his honesty . I will continu ensuring it was safe to drive I really appreciate his service Thank you for an outstanding job I trust him I appreciate his honesty . I will continue to work with him when I need service. More

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I recently purchased a vehicle from Terry Capers at Jim Hudson Lexus, and I couldn't be happier with my experience. I have known Terry for 15 years, and his professionalism and dedication never cease to am Hudson Lexus, and I couldn't be happier with my experience. I have known Terry for 15 years, and his professionalism and dedication never cease to amaze me. From start to finish, Terry provided top-notch service and made the entire car buying process smooth and enjoyable. Terry's expertise was evident from our first interaction. He took the time to understand my needs and preferences, ensuring that I found the perfect car for me. His attention to detail and willingness to answer all my questions made me feel confident in my decision. Not only was Terry incredibly knowledgeable about the vehicles, but his friendly and approachable demeanor also made the experience truly pleasant. He was patient, never rushed, and always went the extra mile to ensure my satisfaction. Jim Hudson Lexus is a fantastic dealership with a great selection of vehicles, but it was Terry Capers who truly made my car buying experience exceptional. If you're in the market for a new car, I highly recommend reaching out to Terry. You won't be disappointed! Thank you, Terry and Jim Hudson Lexus, for providing such outstanding service. I am thrilled with my new car and appreciate the wonderful experience! More

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Everyone I dealt with was terrific. Most professional group of people in all respects. Thanks to all. Most professional group of people in all respects. Thanks to all. More

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My experience with this dealership was amazing. They were polite, professional and knowledgeable in every aspect of purchasing my beautiful new Lexus. Thank you They were polite, professional and knowledgeable in every aspect of purchasing my beautiful new Lexus. Thank you More

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Disgusting organization. I think Robert Y (GM) really believes these cars sell themselves. He said “if you don’t like the dealer options, I will sell this car to someone else I think Robert Y (GM) really believes these cars sell themselves. He said “if you don’t like the dealer options, I will sell this car to someone else in 5 minutes”. Absolutely terrible sales staff and if you ask for new sales person they will refuse to sell you a car even if you have a deposit down and have waited 6 months. Don’t believe they care about customers at all. Will also make inappropriate comments about your credit scores and then stand behind them as ok. Still don’t have my deposit back it’s been a week since they told me “we don’t want to do business with you”. I sat waiting for my car for 6 months. They refused to sell me the car on the last day of the year (tax implications) after SIX MONTHS. I just found out my “sales consultant” was actually just a delivery specialist. Explains why I had to chase him around for months trying to get the car purchased and gave me incorrect information about the car. Most unprofessional organization I have ever experienced. More

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Amazing sales staff, from the sales people to the managers. wonderful, no pressure atmosphere. And the paint and touch up people, top notch! All future purchases will be made here. Do yourself a favo managers. wonderful, no pressure atmosphere. And the paint and touch up people, top notch! All future purchases will be made here. Do yourself a favor and buy your next car from Jim Hudson Lexus of Columbia. More

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I have been a Lexus customer for over 19 years. I brag about the customer service you receive at the dealership whenever I talk about about my car. However, recently, I was met with a disappointing I brag about the customer service you receive at the dealership whenever I talk about about my car. However, recently, I was met with a disappointing interaction involving my dad, a disabled Vietnam Veteran, trading in his Lexus for another one at this dealership. We ultimately had to speak with Chris Friedah as their was confusion/misunderstanding about the process for using his VA Disability Car Allowance. When I asked Chris what was the process, he shrugged his shoulders and said "I don't know." This was after we had gotten into a contract and found out that the allowance wouldn't be granted until the certification (and driving test). Chris told us that the lower contract would be voided and the larger contract would go into effect if we did not have the certification in hand by the end of the NEXT business day. My issue is that someone in a managerial position should be able to tell you the process instead of shrugging it off as something they have no need to know. I would have at least gotten up and pretended to look for the process to show a bit of care. In the end, we were basically told that we now have a larger amount contract and to figure out the rest ourselves. Chris apparently is "upper" management of some sort as he was brought in to talk to us - this makes the whole exchange and lack of concern and knowledge even more shocking. If anything is taken away from this review it's for Jim Hudson to train it's management team on the different processes and to possibly have a 'refresher' course of some type on customer service, specifically for loyalty customers and veterans. I'll also add that Vincent Ciuffo would be a good standard/example to model when it comes to making customers feel valued, exhibiting a trustworthy and caring attitude, and actually helpful. More

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