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Chris Gray
Chris Gray at Fred Anderson Chevrolet Buick GMC Cadillac

Chris Gray | Page 2

Service Lane Supervisor

Fred Anderson Chevrolet Buick GMC Cadillac

14000 E Wade Hampton Blvd
Greer, SC 29651

Contact Me
4.3
418 Reviews

Dealership Experience

14 yrs, 2 mos

Industry Experience

14 yrs, 2 mos

Languages Spoken

English English

4.3

418 Reviews

Write a Review

418 Reviews of Chris Gray

March 27, 2023

Dealership Rating
Employee Rating

Gave me a price of 120 for an oil change. When I brought his attention to the monitor in the service dept advertising 82 he stated “I guess we can do it for that” then when I mentioned I had More

by HAGAN1261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mr. Hagan, We take customer service very seriously and are concerned about your recent visit. I have reached out, to speak to you about the issue you experienced. Please feel free to call me back at 864-662-2309 so we can better understand what to do to move forward. Thank you David Rocklein Service Manager

Mar 29, 2023

HAGAN1261 responded

I called but I guess we are playing phone tag.

March 27, 2023

Dealership Rating
Employee Rating

Everything I sent my car for a still wrong really 1600 dollars this is not right I need to get fixed. More

by Alisha Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for speaking with me today. I am sorry you are still having issues with the car. We will work as fast as we can to correct this. 864-879-7111 ext 1305 Chris Gray

March 25, 2023

Dealership Rating
Employee Rating

Struggled to find client insurance information during visit. Specialist became cold after client dissapoitment. Need a course in manners. More

by nlatorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

nlatorres, thank you for your feedback. We are sorry to hear that your visit was anything less than outstanding and we would like to make it up to you. At your convenience, please reach out to Jeff Plunkett at (864) 743-0912.

March 24, 2023

Dealership Rating
Employee Rating

From the call to schedule a maintenance service to the pick up later that same day, FANTASTIC CUSTOMER SERVICE!!!! Staff is very nice and professional! More

by REAL240SSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Real240ssz, thank you so much for your positive comments about Fred Anderson Cadillac! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2023

Dealership Rating
Employee Rating

Great service dept with very good customer service with very nice people that greet with very big smile More

by mikel.murphy49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Howard Bush, David Rocklein, Terry Kitchens, Jim Pickett, Easton Howard, Keith Payne , Cynthia Bailey, Clayton Suggs, James and Jerel Mosley

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Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mikel.murphy49, we are so happy to read such a great review about Fred Anderson Cadillac! Until the next time we meet, take care!

March 23, 2023

Dealership Rating
Employee Rating

I bought a buick encore gx and since I bought it the time spent in the workshop is more than on the street driving it More

by Juan Alcantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zack Moran, Howard Bush, David Rocklein, Terry Kitchens, Jim Pickett, Easton Howard, Keith Payne , Cynthia Bailey, Clayton Suggs

Report | Print
Mar 23, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the recent feedback Mr. Alcantara. I am sorry to hear that your suv had to come back to the shop. It is my understanding that Clay is your service advisor and he put you in one of our cars to drive while we try to get the concern taken care of for you. Please reach out to me if I can help with anything. I do not believe we have ever spoke, but my direct number is 864-879-7111 ext 1301 Zack Moran

March 22, 2023

Dealership Rating
Employee Rating

Customer service could have been a lot better, unable to perform all required services and no other options were given More

by JRODRIQUEZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zack Moran, Howard Bush , Cynthia Bailey

Report | Print
Mar 22, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you did not have a good customer service visit at our dealership. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

March 20, 2023

Dealership Rating
Employee Rating

Service writer seemed to be over worked seemed grumpy displayed very little Personality Needs customer service skills More

by Greenville SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 21, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. Thank you for the recent feedback. We strive for five star service with every customer and clearly did not provide that to you on your visit. I would like to speak more with you about that when you have a moment. My direct number is 864-879-7111 ext 1301. I hope to hear from you soon. Zack Moran

March 19, 2023

Dealership Rating
Employee Rating

Will never schedule there with Chris again. xxxxty disposition, thankfully Easton chose to help me instead More

by elite2006.ay
Recommend Dealer
No

Other Employees Tagged: Howard Bush, Easton Howard

Report | Print
Mar 20, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the recent feedback. I would certainly like to hear from you about this. We strive for five star service with every customer and clearly did not provide that. I hope to hear from you soon. My direct number is 864-879-7111 ext 1309 David Rocklein

March 19, 2023

Dealership Rating
Employee Rating

Great service professional all around. My car was service in a great time in Manh 1 hour 1 hour once. More

by Larrycanty23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 21, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Larrycanty23, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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