Chris Johnson | Page 4

I usually receive very good treatment at Landers. The Service Advisors are polite, upbeat and fairly knowledgeable. Waiting area is pleasant enough and coffee and, sometimes, depending on hour, donut The Service Advisors are polite, upbeat and fairly knowledgeable. Waiting area is pleasant enough and coffee and, sometimes, depending on hour, donuts are nice. I recently had an “idiot light” that should have gone out. I left the dealership and light returned! I turned around and returned. I was told that the light stayed on because my battery was defective. I went back to the battery place to have it rechecked. As it was a 3-yr warranty, they replaced it. Landers did NOT attempt to sell me a new battery, but simply told me the amount. I knew I had warranty so I opted out. The staff at this dealership is about always, helpful, professional and “sunny!” More

by bandl8411 Verified Customer Verified Customer

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Very courteous and professional employees, I was impressed with the overall experience and will highly recommend. impressed with the overall experience and will highly recommend. More

by PLVOWELL Verified Customer Verified Customer

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Fantastic customer service, keep up the great work! I tell folks all the time to buy cars from you! You are very fair, and the service you provide is always 5 Stars! I tell folks all the time to buy cars from you! You are very fair, and the service you provide is always 5 Stars! More

by SSNEMO Verified Customer Verified Customer

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I truly believe I've been overcharged. One attendant told me that my missing part would be installed for free because it'd be so fast another said be very little but then I was charged $90 One attendant told me that my missing part would be installed for free because it'd be so fast another said be very little but then I was charged $90.00. when I told the attendant that was too high he lowered it to 70. I also had a tire rotation I think they included the time for that. More

by SCHEAFBAUER Verified Customer Verified Customer

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Overcharged. attendant said little to nothing because it'd be so easy and the attended the check me out at $90 lower to 70 after I complained I will go to other d attendant said little to nothing because it'd be so easy and the attended the check me out at $90 lower to 70 after I complained I will go to other dealership and feel like they're from now on. They also did a tire rotation which is free because I bought the tires there but I think they charged me for that time. More

by SCHEAFBAUER Verified Customer Verified Customer

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We had some major mechanical issues within just a few days after purchase. Landers Service had our vehicle for 34 days after we had barely had it. A very frustrating experience but Xochi made it so much days after purchase. Landers Service had our vehicle for 34 days after we had barely had it. A very frustrating experience but Xochi made it so much better. He was very involved and we honestly probably involved him more than we should have but he never once made us feel like a burden. He was very empathetic and went to bat for us as much as possible. He made a rough situation more bearable. In the end, Landers took care of us but without Xochi as our salesman, I’m not sure we would’ve seen it through. Thank you, Xochi. I hope Landers knows what they have in you. More

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No wait time and price estimation also very accurate and prompt support. I have been visiting Landers Toyota NWA since 2 years They provide very good car service and coordinate well with customer about the prompt support. I have been visiting Landers Toyota NWA since 2 years They provide very good car service and coordinate well with customer about the service status, car availability. More

by Vinod.thammana Verified Customer Verified Customer

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Great quality service. Great professional workers, very friendly and helpful. Always top service coming here Great professional workers, very friendly and helpful. Always top service coming here More

by MADISONLINEBERGER123 Verified Customer Verified Customer

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Attempted to use a $99 break special from Toyota website, that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris Johnson, I believe, had never even seen my 2020 Tundra TRD Pro before. How can he tell me I need rotors with I only have 40k on the truck and no inspection to validate the claim. I was then made to go and screenshot the coupon form Toyota.com and send to the rep as "Proof". Overall, the experience was contentious at best and although the work was performed, I was told that they would not warranty any work or equipment because I did not choose the $171 rotor service. Ridiculous. More

by damonwillis Verified Customer Verified Customer

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Chris did an excellent job taking care of my 4 Runner. Appreciate the quality service. Appreciate the quality service. More

by cssiv777 Verified Customer Verified Customer

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