Chris Lardieri

On June 24, 2025, I purchased a 2023 Jeep Grand Cherokee 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multipl 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multiple serious defects that directly compromise safety. Despite repeated attempts, both the dealership and the manufacturer, FCA/Stellantis, have refused to provide effective repairs or honor warranty obligations. The most significant defect involves the air conditioning and HVAC/defrost system. After approximately 20–30 miles of driving, the system stops cooling and begins blowing only hot air. This prevents the windshield from defrosting or defogging, especially in humid or cold conditions, creating a dangerous reduction in visibility. At times, the blower fails altogether, leaving the vehicle with no functioning HVAC system. This is not an isolated occurrence: numerous reports from other 2023 Jeep Grand Cherokee 4xe owners confirm identical failures. FCA/Stellantis has acknowledged a related problem under NHTSA Recall which identifies HVAC blower motor failure as a safety hazard, yet my case has been ignored. The second major safety issue involves the Head-Up Display (HUD) mirror assembly. This mirror is mounted into the dashboard as part of the HUD system, but it has been improperly installed and misaligned. As a result, it casts a strong, unwanted glare and reflection directly into the operator’s forward line of sight through the windshield. The problem is persistent and cannot be corrected by any adjustment available to the driver. The defect creates serious visibility hazards in multiple conditions, including: Driving under streetlights, tunnel lights, and bridge lights where overhead illumination reflects onto the HUD mirror and projects into the windshield. Daytime driving when the sun’s angle hits the HUD mirror and causes intense reflections. Night driving when artificial lighting from city streets or approaching vehicles strikes the HUD mirror. In all of these scenarios, the HUD mirror catches light from above and reflects it directly into the driver’s view, creating a distracting and blinding visual obstruction. This defect is not only inconvenient but dangerous, as it compromises the driver’s ability to maintain clear forward visibility at critical times. Together, these two defects—the HVAC/defrost failure and the misaligned HUD mirror glare—render the vehicle unsafe for use. A driver cannot reliably keep the windshield clear in changing weather conditions, nor can they maintain unobstructed visibility under everyday lighting environments. I have repeatedly reported these conditions to the dealership and to FCA/Stellantis, but my concerns were either dismissed as “no problem found” or ignored altogether. Despite being aware of ongoing recalls and widespread consumer complaints, Jeep has refused to provide an adequate repair, replacement, or repurchase. 2 years no car. It has been in the shop waiting for a resolution. More

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I have been using this dealership for years. The team is wonderful. I would highly recommend The team is wonderful. I would highly recommend More

by mdp925 Verified Customer Verified Customer

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Professional, friendly, knowledgeable, cleaned Lobby and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around including Ryan as well. More

by ROBCOLEY7 Verified Customer Verified Customer

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Easy to get to -very clean - staff is superb! Service is great - sales is terrific- Service is great - sales is terrific- More

by seadolphin34 Verified Customer Verified Customer

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Very professional staff, friendly and helpful. I have been doing business with Bryt for almost 10 years, she is the best! I have been doing business with Bryt for almost 10 years, she is the best! More

by ericsnsn Verified Customer Verified Customer

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Horrible customer service. My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a lame text saying they running diagnostics. Then my 75 year old mother had to get my jeep because I was stuck at work. The lady at service wouldn’t get off the phone and just handed her my keys without explaining the issues. I called and texted multiple times and no response. I won’t go back there or recommend anyone else. CEO was also sent email. More

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The dealership is fantastic. Everyone involved was really helpful and quick. I would highly recommend them Everyone involved was really helpful and quick. I would highly recommend them More

by pvaccari1593 Verified Customer Verified Customer

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I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 recall). No call and update even after days, kept repeatedly calling and I was told parts will come and then they can fix it. Finally I got it on Friday morning. I dropped my Wrangler 4XE as well and they did not even touch the car for 3 days. I pulled the car out without servicing it and taking it to a different dealership. Unprofessional and no communication and do not have technicians to handle 4XE vehicles. Avoid this dealership and definitely 4XE vehicles. More

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Power steering pump failed on My 2012 Chrysler 300c, had it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound wa it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound was coming from steering column. Returned to customer service desk. I was assured that sound would dissipate in time, the cause was air in steering pump lines. Later that evening, approximately 4 hours later my wife broke down on the highway with no steering. They provided tow back to dealership and loaner. Once again I received a call that my car was repaired and ready for pick-up. Upon picking up my car, The identical noise was heard coming from the steering column. Due to the holiday no one who was aware of my situation was in office. Returned and spoke to Christopher Lardieri, Service & Parts Director. No longer was I being told the whining sound would dissipate but Older cars receiving replacement parts never sound the same. "The mechanical and electrical parts on my car have been tested and meet the Dealerships standards for being repaired. I stressed my concerns about the danger of my car breaking down, With a dismissive attitude I was told the best he could do was take $500 off my bill of $4634.10. As of this posting it has been approximately three weeks and I still have not received a $500 check nor a phone call. I have no alternative but to file a claim in small claims court. More

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I used to love this dealership but not anymore. I bought 5 jeeps from them but will never again buy a car from them. They haven't fixed the issue with my radio in my 23 grand Cherokee. It's been me I bought 5 jeeps from them but will never again buy a car from them. They haven't fixed the issue with my radio in my 23 grand Cherokee. It's been messed up since I got the car in March. They won't even return my phone calls anymore. I feel completely abandoned. More

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