Chris Mercer
Chris Mercer at Larson Ford
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Chris Mercer | Page 3

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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5.0
62 Reviews

Dealership Experience

11 yrs, 9 mos

5.0

62 Reviews

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62 Reviews of Chris Mercer

August 13, 2023

Dealership Rating
Employee Rating

Service Dept: Recently I was over due an oil change, so ford got me an appointment. Appointment day, I was talking with service advisor about oil change, and about my transmission slip, they looked at an More

by Richw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Larson Ford responded

We're glad to know that our service department at Larson Ford was able to assist you efficiently and effectively. We strive for quick, quality work, so it's great hearing your high-mileage Ford Escape is running smoothly again! Thanks for the review!

August 02, 2023

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Employee Rating

The dealership was awesome the only have one complaint is that I’m very upset that my truck came back with greasy finger prints all over the hood and fenders and driver door More

by Klabor1034
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk , Pick up driver Greg

Aug 03, 2023

Larson Ford responded

Thank you for leaving us a five-star review and sharing your feedback. I apologize for the oversight with the cleanliness of your truck. We'll address this issue to ensure it doesn't happen again in the future at Larson Ford. Thanks for bringing this to our attention - we would be happy to offer you a complementary detail for your troubles. Please reach out at your convenience. -Chris Mercer - Quick Lane Manager - 732-363-8100 x511

July 21, 2023

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Conversations are on a personal level. The subject matter is always discussed professionally. The information is always trustworthy. More

by joeeitnerjr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Joe Yannon

Jul 24, 2023

Larson Ford responded

Thank you for the positive review, Joe! We're glad to hear that our team at Larson Ford provides a personal and professional experience. Your trust means a lot to us. Have a great day!

July 13, 2023

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Employee Rating

Larson Ford excellent service team and staff all around They take the to answer all questions as well as being polite. Neve have I had a good experience with any dealership until Larson ford More

by tomtech2000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson , Tracy Black, John Kaiser, Joe Yannon , Paul tomaselli

Jul 13, 2023

Larson Ford responded

We are so glad to hear you had a positive experience with our team at Larson Ford! Top-notch service is always our aim and we feel fortunate to have customers like you. See you next time!

June 03, 2023

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Service was wonderful with a minimal amount of wait time. Very efficient!Staff was very friendly. More

by Whitebird00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

Larson Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Larson Ford. Safe travels!

May 13, 2023

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Chris, Mitch & entire Larson Ford family are the leader in their industry... The quality of mechanics, customer service and cost effectiveness are unrivaled... Always grateful to work w/professionals when/ More

by Oldurtyjerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson

May 15, 2023

Larson Ford responded

We appreciate the time you took to write this kind review of your experience with Chris, Mitch, and our team here at Larson Ford. Thank you for choosing us and we look forward to serving you again if your vehicle needs service in the future.

May 10, 2023

Dealership Rating
Employee Rating

Took F150 for service. John the service rep was knowledgeable, thorough and courteous. Job was done well and on time. Very pleased! More

by joeeitnerjr
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

May 10, 2023

Larson Ford responded

It was our pleasure to complete your Ford F-150 service! John and the Larson Ford team thank you for your business and wish you safe travels down the road!

May 09, 2023

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Employee Rating

I had a truck bed put in. I'm a little disappointed that it doesn't go completely to edge by tailgate. Was told that what they do so it will close. More

by diamondsandlace5
Service Price Transparency
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Recommend Dealer
Yes
May 09, 2023

Larson Ford responded

I appreciate you leaving us a five-star review. However, I apologize if you are not completely satisfied with your new truck bed. If you would like to discuss this with me, I would be happy to see what more I can do to help. Thank you, Chris Mercer, QUICKLANE MANAGER - 732-363-8100 x511

May 09, 2023

diamondsandlace5 responded

I dont know if it could be resolved. And i dont understand why it doesnt completly fit the whole trunk. To be honest it looks kinda bad. Everything should be covered in my mind if it was done right

April 25, 2023

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Appreciated them staying in touch via text then with a personal phone call from the Mechanic Chris. More

by Necromancer67
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 25, 2023

Larson Ford responded

We love to hear you had a communicative service here at Larson Ford. Chris will appreciate the shoutout. Thank you for trusting us with your maintenance needs, we look forward to seeing you next time!

April 19, 2023

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I've had my 2011 F-150 serviced at Larson Ford since I bought it from them. Very honest and I always leave happy. More

by dwgallo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser , Christopher Porbansky, Mitch

Apr 20, 2023

Larson Ford responded

It's wonderful to see your five-star review, and we are so glad to hear that you've been happy with the service at Larson Ford. We appreciate your loyalty and look forward to continuing to provide you with great service for your 2011 F-150. Thank you for your support!

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