Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 7

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
113 Reviews

Dealership Experience

13 yrs, 7 mos

4.9

113 Reviews

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113 Reviews of Chris Mercer

February 14, 2024

Dealership Rating
Employee Rating

Larson Ford is a great dealership. The service is excellent. The staff is friendly, even the mechanics The dealership sends you a video from the mechanics when the cars back in the More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

Feb 15, 2024

Larson Ford responded

John, it's great to know you've had such a positive experience with our service department at Larson Ford. Thanks for choosing us above the rest - see you down the road!

January 28, 2024

Dealership Rating
Employee Rating

End to end experience is always exceptional. Sales, finance and delivery spot on. Great value for money. You are not forgotten after the sale. They are always working to earn your trust. No pres More

by Tom G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2024

Larson Ford responded

Tom, we're delighted to know you had an exceptional experience at Larson Ford! Our team always aims to provide top-notch service and value for our customers. We look forward to assisting you again down the road!

January 17, 2024

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Employee Rating

To All Future Car Buyers: I recently purchased a new vehicle from Susan Havrilla at Larson Ford. This is the third vehicle I have purchased from Susan at Larson Ford. My best friend, upon my More

by cheriann802
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black

Jan 17, 2024

Larson Ford responded

We're over the moon to know that Susan and our team at Larson Ford have consistently provided you with a stress-free car buying experience. It's fantastic to see such loyalty from customers like yourself, and we can't thank you enough for your support! We look forward to serving any of your future needs.

January 12, 2024

Dealership Rating
Employee Rating

I took my Ford Escape in for oil change and Chris Mercer took care of me. He is great to deal with. More

by rrusso37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Larson Ford responded

We're glad to know Chris was able to assist with your Ford Escape's oil change at Larson Ford. Thanks for the positive feedback!

January 09, 2024

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Employee Rating

It’s the only dealership I would recommend. They make you feel like family. I was in and out under 30 minutes. From the sales staff to the owner who came out to meet me in person. They truly ca More

by Grenadadennis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 09, 2024

Larson Ford responded

We're over the moon to know that you felt like family at Larson Ford and appreciated our transparent approach. It's great to see your strong recommendation based on your positive experience with us. We look forward to serving any future vehicle needs!

November 03, 2023

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Employee Rating

Great service They keep you informed and explain your options Chris did a great job More

by Hutchkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Larson Ford responded

Thank you for your kind words. Chris will appreciate the shoutout! The Larson Ford team is here to help with any of your future service needs.

October 25, 2023

Dealership Rating
Employee Rating

Excellent service from Larson Ford service department. I scheduled an appointment to have my vehicle serviced and they took my vehicle in when I arrived. The wait was not long at all and I'm very satisfie More

by vlee65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Larson Ford responded

We're delighted to know you had an excellent experience with our service department at Larson Ford. It's great that your vehicle was serviced promptly and up to your satisfaction! Thanks for recommending us, we appreciate it!

October 10, 2023

Dealership Rating
Employee Rating

Excellent caring service from the parts department to the cashier for my service advisor Chris. I couldn’t say enough good words I would absolutely 1000% refer people to Larson Ford. More

by msteinberg6670Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The guys and parts, as well as the ladies in the cashier department were excellent as well

Oct 10, 2023

Larson Ford responded

We're so glad to know that you had an excellent experience with Chris and our team at Larson Ford! Your recommendation means a lot to us. Thank you for the review and we look forward to serving your future needs!

September 30, 2023

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Employee Rating

The service was excellent. .Chris was very polite and helpful. I am very happy with how everything went. More

by Klodiana Gerbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Larson Ford responded

Klodiana, we're delighted to know that Chris and our team at Larson Ford provided you with excellent service. Thanks for sharing your experience!

August 22, 2023

Dealership Rating
Employee Rating

Great service! Always on time and easy to schedule appointments. The service department is patient and explains everything to us. Thank you! More

by TFPetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Aug 23, 2023

Larson Ford responded

We're delighted to know that you've had consistently great experiences with our service department at Larson Ford. We always aim for timely and easy scheduling, as well as clear communication. Thanks so much for your feedback!

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