Chris Messier | Page 88

Wonderful experience! Nick was extremely helpful and patient and answered all of my questions. He provided excellent customer service. Everyone else that I came into contac Nick was extremely helpful and patient and answered all of my questions. He provided excellent customer service. Everyone else that I came into contact with at the dealership was also friendly and courteous. More

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An Excellent Local Dealership I "cold called" Gates, talked to someone named "Tara" and asked her a general question about the Nissan incentives. We were planning to go the VERY N I "cold called" Gates, talked to someone named "Tara" and asked her a general question about the Nissan incentives. We were planning to go the VERY NEXT morning to Crowley Nissan in Bristol, CT and buy a 2018 Nissan Frontier truck. After she answered my general question, she asked some about the exact model, features, color, price, etc. we were looking for. Soon I was explaining all of that, and - - surprise - - she said they have the exact truck we wanted on their lot! It also had a value-added package with a few more features than we had planned on, including sonar and heated seats, which we had wished for. She asked how much we were planning to spend, said she would check with her manager, called me right back, and matched the price we were going to pay! Bottom line is that we didn't have to drive the 50 minutes along a challenging route to Bristol, CT, and got more in the package for the truck we wanted, at the price we wanted, at our local dealer! She suggested we prearrange the financing (which was for 36 months and 0% interest offered by Nissan this month), and I filled out the online finance form. We went there the next morning. She greeted us, had the truck parked in front, went over the features, went inside, and we agreed to the deal! Badda-boom, badda-bang! (We also appreciated the small gesture of her getting a cup of coffee and a bottle of water for us.) She then walked us through the various dealership areas that we would be using in the future, introduced us to the Service Manager and then the Finance Director, who went over the contract, which we signed. At every step Tara was on the ball. We appreciated her helpfulness, efficiency, knowledge, and friendliness. She even went the extra step of setting up my husband's I-phone to connect with the truck and showed us the radio, tape, etc. features. The truck was detailed, washed, and looked terrific when we drove it home. We're happy to have found a hassle-free deal with pleasant and helpful people, Nissan incentives, and a few free oil changes and tire rotations thrown in - - all at our local dealer within an easy 15 minute drive! More

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Buying a car made easy! Brandon was great and able to work a deal that fit our needs. There was no pressure to come into the dealership to test drive or talk numbers. He was Brandon was great and able to work a deal that fit our needs. There was no pressure to come into the dealership to test drive or talk numbers. He was able to deal with me over the phone and via text (since I was not able to come in right away due to my work schedule). He even drove to Bristol to get me the color I wanted! Couldn’t be happier with the car or his service! Unfortunately we had to wait awhile to sign papers, but just goes to show how much business they are doing! Thank you to Brandon and Gates GMC for my new Terrain! More

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Amazing!!! I recently leased a new vehicle and the entire experience was wonderful. The salesman, Andy, the finance guy, Nick and Chris, the manager answered all I recently leased a new vehicle and the entire experience was wonderful. The salesman, Andy, the finance guy, Nick and Chris, the manager answered all my questions and made the transaction seem less. I was offered a tour of the facility, explaining the process service process and what I should expect, Additionally, I was tutored on the in’s and outs of my new vehicle including setting up the app and OnStar. I received a phone call the next day to see if I was having and problems or had any questions. Totally impressed and I will be a customer for life and I will tell my friends. Thank You!! More

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Overall great people and great service I most definitely would recommend this dealer and sales agent because not only was he able to help but also went out of his way to make sure I was sat I most definitely would recommend this dealer and sales agent because not only was he able to help but also went out of his way to make sure I was satisfied with my vehicle and did not give up on the fact that he wanted me to leave with a great vehicule that I would be comfortable with and the way I was treated was exceptional the financing was a great deal to my budget More

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Best Car Purchase Experience Ever Having purchased several cars in my 30+ year driving life, I have never had such an easy, friendly, and fair buying experience as I did at Gates GMC B Having purchased several cars in my 30+ year driving life, I have never had such an easy, friendly, and fair buying experience as I did at Gates GMC Buick Nissan in North Windham, CT. I did a lot of online research to find the car best suited for my current needs. I could have gone to a closer local dealership, but I immediately got a good feeling about Gates after talking to Nick (one of the managers) and then Tara who did all the work in organizing my purchase. Even having to drive an hour for this purchase, I'm very glad I chose to go to Gates because (something about being in the country, perhaps?) the service is impeccable. Tara is very professional, confident, accommodating, and super efficient in getting things done so that my time at the dealership was made as simple and swift as could be. I love the car and would/will absolutely return there for any future auto purchases. More

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first time dealing with Gates My wife and I started searching for a vw beetle convertible on cargurus. She was specific on colors so search was nice and narrow. We found one at Gat My wife and I started searching for a vw beetle convertible on cargurus. She was specific on colors so search was nice and narrow. We found one at Gates and after still looking around, we found a couple more. Our first call didn't result in anything. We looked again for the Gates car but it wasn't on gurus anymore. I called and they said it was being sold. A few days later andrew contacted us and said the car was still available. We went to go look at it a few days later and were shown a very nice, well maintained VW. Andrew was very helpful on all our questions about the car. We were shown the service dept and the rest of the dealership. We went over a few things and walked out with the car. Chris the finance manager was also very helpful. I would recommend Gates to any I know looking for a mv. More

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Great experience! We recently went to Gates and leased a new GMC 1500 sierra truck . We love the vehicle and the process was very easy and stress free. We communica We recently went to Gates and leased a new GMC 1500 sierra truck . We love the vehicle and the process was very easy and stress free. We communicated online with Martin and made the deal. When we went to the dealership to sign paperwork everything went smoothly we got a great price and great vehicle and overall an awesome experience! Thanks Martin and Tomas! More

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Paul Bacon awesome salesman Paul Bacon is a great salesman. He went above and beyond to help make a truly great deal on our new Buick Envision. He's always polite and never pu Paul Bacon is a great salesman. He went above and beyond to help make a truly great deal on our new Buick Envision. He's always polite and never pushy and work hard with his manager to get the deal we are looking for. Would definitely send other people to him if they are looking to buy a car More

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better deal than I had anticipated Call bacon we walked me through several scenarios and search of a solution to my situation. He was patient and thorough with my questions, you gave m Call bacon we walked me through several scenarios and search of a solution to my situation. He was patient and thorough with my questions, you gave me real answers. I left with more car than anticipated and spent less money. This is the fourth vehicle obtain with Paul's assistance I trust him completely. The dealership is top-notch service is excellent and everyone is friendly. These folks are real pros. More

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