Chris Montelongo | Page 9

Best Car Buying Experience My wife and I were in the market for a new vehicle and I was dreading the sales process but had a great experience with the people at Matt Slap. We m My wife and I were in the market for a new vehicle and I was dreading the sales process but had a great experience with the people at Matt Slap. We made our initial request online and were quickly contacted by Mary Thompson. We then test drove an Outback and a Forester with Jeremy Heydemann who did a great job of pointing out the differences between the two vehicles and became our primary point of contact after that and was very nice to deal with. We ended up with a great price on a new Forester and financed through Subaru with Chris Montelongo who was very helpful. We have bought several cars in the past and this is the first time we walked away feeling good about the experience. More

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Great, until someone got pushy First -- Susanna S was great as a sales person. I started looking for a car last fall, and Susanna was helpful and not pushy. She'd check back perio First -- Susanna S was great as a sales person. I started looking for a car last fall, and Susanna was helpful and not pushy. She'd check back periodically to see if I had questions, until I was ready to buy. In March, I decided on a car, and went with Susanna because she was not like your typical sales person that I met at other dealerships. If I wanted pushy/rude, I can get that anywhere! Susanna is not like that. I ordered my car, so it took some weeks, and then the delivery date was set, for right after Memorial Day. Now the not-so-good part: They called me on the Friday before the holiday that the car was in early and could I pick it up that day, before the holiday weekend? I should have said no, and it's my sense that the manager or someone was pushing this. I agreed, which was a BIG mistake, and the whole process became a Friday-afternoon-before-a-holiday-rushed-mess, and went downhill from there. The finance guy was rude -- said he wasn't used to being rushed and angrily pitched papers across the desk at me to sign! I stopped, and said don't be mad a me-- I wanted to get the car after Memorial Day as scheduled, but someone at the dealership wanted to rush to unload it before the holiday weekend, and I was accommodating them ! We also had no time to go over anything else -- extended warranties, etc., so I'm not sure if that was a good or bad thing. I got the new car that day, and then got stuck in holiday traffic, and missed a family event. The experience of finalizing the sale was terrible. I should have waited until the date we had originally scheduled. My mistake. Then after the weekend, I got a call from the finance guy, who said, (I kid you not), that "You have to drive back to sign the bank check". (I live an hour away). So much for courtesy on his part, especially since it was his mistake, not mine. I told him not to order me around like that; I had signed everything he gave me to sign, and it's his full-time job, not mine, to check signatures. I assured him that he was welcome to drive over and I'd sign whatever was left to be signed. In the end, Susanna drove over, and we got everything signed and settled, and ended on a positive note. I felt bad that I got mad --every bad experience had to do with the manager (or someone there) and the finance guy, and the rush to get a deal done. All of my dealings with Susanna were much more pleasant than what happened that one day. I would still recommend the dealership overall, as all of my other dealings with them had been good. Do not let them push you -- they can stick to a scheduled delivery date. My experience would have been totally different, and a much happier experience, if things hadn't been rushed before a holiday weekend. And I do like my car! More

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#1 I my Book! I was placed in a position where I had to buy a car. I was not ready,but it was my reality. Went to Matt Slap and was meet by A wonderful sales person I was placed in a position where I had to buy a car. I was not ready,but it was my reality. Went to Matt Slap and was meet by A wonderful sales person, Laura. She felt my pain and treated me with patience and concern. She showed me several cars and when I felt comfortable with the Impreza I eventually purchased, I never felt pressured. It has been about 2 months and I have had to return for varies reasons, but yet, I was made to feel like a family member. Everyone at the dealership treats me like they sold me a car. This is the place to purchase a car, old or new. More

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Good experience from beginning to end An internet search resulted in courteous phone call. She helped us set up an same day appointment .As this is my car, Susanna Smith was super to work An internet search resulted in courteous phone call. She helped us set up an same day appointment .As this is my car, Susanna Smith was super to work with. (My son has a Subaru, but I had only ridden in it). Susanna explained all the highlights of the Crosstrek before we took it out for a test drive. We talked numbers after we talked colors and things I wanted on a vehicle,, but I informed her I still had another vehicle that I needed to check out. She followed up with an email and a text message and after I had driven the other car, I told her to look for the Crosstrek I wanted, but I wanted to drive one again before I made the final decision, so she took me on a second test drive and then proceeded to find me "MY CAR", today I drove away in my new Crosstrek after being given a great tutorial on all the features of the vehicle. I received exceptional service from Susanna Smith and found the entire staff I came in contact with to be cheerful. knowledgeable, and easy to work with.. More

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Great car buying experience! Our salesman, Glenn Russell, was a pleasure to work with and made this one of the best, quickest and easiest experiences buying a new car. Glenn new Our salesman, Glenn Russell, was a pleasure to work with and made this one of the best, quickest and easiest experiences buying a new car. Glenn new exactly what we wanted, gave is a fair trade in and a great price on the car. We couldn't have asked for better service. And, Chris, the finance guy, had all our paperwork ready, explained everything in detail and had us out the door in less than an hour. We will definitely consider Matt Slap when buying our next car. More

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I went the extra mile and had an extraordinary experience! First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm a First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm and as a nurse, I had to get to work. Friends who had an Outback recommended it to me so I knew what I wanted. What I didn't expect was the problems with getting the best price on this car in Pa. With my program at work I was matched to 3 dealerships, 2 in Pa, and Matt Slap in Delaware. The first dealership had no correct information on the functioning of the car, the second told me that the Delaware dealership was promising a price that would never happen. But in the middle of this, Mary Thompson called me from Matt Slap. What an angel! She educated me in all aspects of financing and promised a fast track experience. We talked daily for about a week. When we arrived last Saturday, we were immediately able to test drive the car while our two trade in Honda's were appraised. Glenn Russell met us at the door and if I thought Mary was good, he was just as informative. My husband was impressed that even though we had test drove once before,, he learned so much more about the car from Glenn who was an expert. Buying a car for me is never a fun day, but we had a wonderful time at this dealership. Then drove it home in the pouring rain and I couldn't be happier. What a car! What a dealership! Thank you Mary and Glenn for a great experience and even better car! And most importantly, thanks for the absolute best price in at least 2 states! Barbara Ford More

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Trading in and buying a new car Trading in a car for a new one was quick and accommodating. Glenn and Larry couldn’t have been nicer!! Glenn listened to what I was looking for in a Trading in a car for a new one was quick and accommodating. Glenn and Larry couldn’t have been nicer!! Glenn listened to what I was looking for in a car and I ended up with a car with the safety features I was looking for! Thank you. Purchasing a car there since the 80’s has never disappointed. More

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First Car Purchase I went to Matt Slap Subaru to test drive a Crosstrek for the second time after having a positive experience with this vehicle the first time around, w I went to Matt Slap Subaru to test drive a Crosstrek for the second time after having a positive experience with this vehicle the first time around, when I was not quite ready to make the purchase. Jeremy Heydemann came out shortly thereafter and helped me with test driving the vehicle. He was very helpful in explaining the functionality of the vehicle - he also gave us a tour of the dealership and the service center and was very respectful and helpful through the whole process. I work with sales people for a living and I found Jeremy to be really refreshing in comparison. He was not pushy or aggressive - he was patient and I felt like he worked hard to get the best deal for me - on both the price of my car and the value I got for my trade-in. He was also very respectful and gracious towards my mother (who was not a part of the transaction and was just there to support me) - which I really appreciated. He was very responsive to all of my questions and concerns. I really appreciated all that he did to make this purchase - my first car purchase - a smooth one. He really guided us through this whole process and made himself available to me if I had any questions or concerns in the days following this sale. Overall, I'm really happy with this purchase and very pleased with my experience with Jeremy at Matt Slap Subaru. More

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Kind and courteous service Glenn helped make my buying experience easy. He was friendly, knowledgeable, and helpful. He and Chris made the financing process less stressful and Glenn helped make my buying experience easy. He was friendly, knowledgeable, and helpful. He and Chris made the financing process less stressful and an overall good experience. I will definitely recommend and refer friends to hIm. More

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Not pushy, relaxed, friendly Sales person let us have space to view vehicles without hovering. He made the buying experience pleasant and comfortable. Financial documents went qu Sales person let us have space to view vehicles without hovering. He made the buying experience pleasant and comfortable. Financial documents went quickly and low pressure to buy extended warranties. More

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