Chris Richardson

Had a very good experience buying our new Ram! Everyone was so pleasant! No pressure and would buy from Valley Motor again!! Everyone was so pleasant! No pressure and would buy from Valley Motor again!! More

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I have purchased dozens of vehicles over the years, and this is the first time I have ever had a positive experience with a dealer. I will never buy another vehicle anywhere else, nor will my 6 kids, 4 of this is the first time I have ever had a positive experience with a dealer. I will never buy another vehicle anywhere else, nor will my 6 kids, 4 of whom drive with 2 more coming soon (14 and 12). Most dealers are aggressive vultures and are constantly trying to push sales on you. Here, after my initial contact, it was so much the opposite that I wondered if they had lost interest. I kept being prevented from showing up due to work, so I finally decided to just buy over the phone, since I knew I wanted the vehicle, had driven this type before, and there was 0 chance any test drive would change my mind. They made it so easy for me that by the time I showed up it could have been a 15-minute handover, except that I myself kept talking. I asked them not to shotgun my credit inquiries and they respected that, the first dealer who ever did. Gary in sales was amazing, kind, helpful, not pushy, and patiently answered all my questions. After I had already committed and put down a large deposit, I requested an accessory. Gary checked around and found it after quoting me the price. After I told him I wanted it, and with no way to back out of the deal without losing a large deposit, for no reason whatsoever, he gave me a discount on what I had already agreed to buy at the higher price. I was stunned. Most dealers would have doubled the price once they had me committed. I asked him why, and he just said he wanted to save me a few bucks. Then, Ben in finance was the first in that role who did not try to sell me everything and the proverbial kitchen sink. He talked through whether any option made sense for me and had already pre-declined several that made no sense to buy given my situation, passing on some profit, to save me time and money. He answered all my questions and actually complied with a weird OCD request I had made to get my payment to be exactly a certain dollar amount, playing with options and deposit amounts til he got it to the penny, even after I waved it off and told him not to trouble himself over it and that I'd live. I was honestly quite shocked and pleasantly surprised. Where have these guys been all my life vs. the vultures that want to pick your bones clean and rip you off for ever dime they can? As I said, neither I nor my kids (to the extent I can help it) wil ever buy anywhere else. While some of those other crooks could have milked a couple thousand extra out of me, these folks did it right and will benefit from years of repeat business. It doesn't even make business sense for other dealers to treat people the way they all do. Thank you, everyone at Valley Motor City, for an amazing experience that I'll never forget. More

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This dealership was fantastic. Scott Mancabelli in sales was extremely polite and helpful. Couldn’t have been a better car-buying experience. Scott Mancabelli in sales was extremely polite and helpful. Couldn’t have been a better car-buying experience. More

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Dave is a great guy and wonderful to work with. He is very knowledgeable and caring. He is very knowledgeable and caring. More

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This is a failing dealership that has many lawsuits filed against them do not buy anything from FALLS MOTOR CITY they are one step away from being a buy here pay here lot stay away from FALLS MOTOR CITY. against them do not buy anything from FALLS MOTOR CITY they are one step away from being a buy here pay here lot stay away from FALLS MOTOR CITY. More

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BUYER BEWARE "terrible experience total scammers" I would give this dealership a 0 out of 10.I will never buy a car from here again nor will I ever use their service department.AGAIN BUYER BEWARE TERRIBLE EX give this dealership a 0 out of 10.I will never buy a car from here again nor will I ever use their service department.AGAIN BUYER BEWARE TERRIBLE EXPERIENCE ON MY LEASE DEAL GO ON TAKE THE MONEY AND RUN,DAN CHRIS TONY WILL NEVER GET ANOTHER PURCHASE FROM ME WILL NEVER DEAL WITH FALLS MOTOR CITY AGAIN.Jeffrey Hackett More

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Up-front-pricing, Fair Trade and Honest Sales Rep Great buying experience. We always appreciate a no-hassle, down-to-earth dealership when purchasing a new vehicle. We found both in Falls Motor City Great buying experience. We always appreciate a no-hassle, down-to-earth dealership when purchasing a new vehicle. We found both in Falls Motor City. Shopping for a new vehicle can be such a hassle - we are grateful to have found Falls Motor City and our sales representative, Dave Custer, in the search for our new Jeep. We highly recommend the dealership and Dave. More

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Clowns, Clowns, Clowns This place is creeper city. They lie to you about what is advertised on their website (dealer discounts) only to say that Chrysler Financing is requir This place is creeper city. They lie to you about what is advertised on their website (dealer discounts) only to say that Chrysler Financing is required for the discounts, which is a MUCH higher rate to recoup the discount. This is not advertised ANYWHERE on the website. I even called the dealership from my cell phone IN THE DEALERSHIP to ask about financing and the guy who answered the phone (across the room from me) said, "Oh no, you can finance your vehicle anywhere for that discount, come on in." LIES, DECEIT, AND BS! More

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Great customer service I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could to g I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could to get everything done quickly. The process of leasing the vehicles was smooth from start to finish. More

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Best Car Buying Experience Ever My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after business My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after business hours and my wife joked that no one could really be on the other end answering customer questions for Falls Motor City at 10 pm. To our surprise, our sales pro Kevin Davis was on the other end. He answered all of our questions and set an appointment for Sunday morning. We later found out that he came to work on his day off just to work a deal for us. We have purchased many new cars over the years but this experience had to be the best new car buying experience ever! Kevin makes you feel at home and at ease with the entire process. It truly is like working a deal with an old friend instead of a pushy, typical car salesman. Most important, Kevin paid extra special attention to my wife, understanding that she handles the household finances. We didn't close the deal on Sunday. Kevin wanted to make sure we were comfortable with all of the details of the deal and had a few loose ends to take care of for us. He promised to call us back Monday morning with the answers to a couple of questions and did call back, Monday morning. We took delivery of a new Chrysler 200S AWD Monday afternoon. All promises made by Kevin and the dealership were honored and we couldn't be happier. My wife usually hates the car shopping experience. But after dealing with Kevin Davis and Falls Motor City, I believe our family has finally found THE dealership that we will be doing business with for years to come. Great job, Mr. Davis! P.S. We have purchased 7 new vehicles over the years from a certain Dodge Chrysler Jeep dealership in the Medina County and really wish we had known more about Falls Motor City, sooner. The difference in customer service and professionalism is unreal! Thanks Falls, we will be back. More

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