Chris Seymour | Page 3

The dealership itself is very clean with many amenities. It is well-staffed and had a good selection of available vehicles. It is well-staffed and had a good selection of available vehicles. More

Helpful 0

Report | Print

I worked with Michael Ball on the purchase of my very cool Bronco. The first thing Michael did when I contacted him about my interest in the truck was to send me a video he made the same day I sent my i cool Bronco. The first thing Michael did when I contacted him about my interest in the truck was to send me a video he made the same day I sent my interest in buying the truck. He mentioned me by name so I knew it wasn't a canned video. It helped me immensely on deciding to purchase the truck. I live over 2500 miles away and this was going to be a long distance purchase. Upon arriving at Ed Martin Toyota, Michael was there to greet us, we went through the process of signing all the documents. He was able to get us on the road for home in about 2 hours, which was remarkable. Thank you Michael and Ed Martin Toyota for all the help in getting my new truck. More

Helpful 0

Report | Print

This is my second Ed Martin purchase, but I'm thankful to have Justin working with me and my wife. My wife was struggling with2 choices & Justin was very patient with her making that choice and offered dif have Justin working with me and my wife. My wife was struggling with2 choices & Justin was very patient with her making that choice and offered different options on both. More

Helpful 0

Report | Print

Very nice and clean. Big open waiting area. Very friendly staff. Not pushy at all. No complaints. Big open waiting area. Very friendly staff. Not pushy at all. No complaints. More

Helpful 0

Report | Print

Mr Patel was competent in his explanation about all our concerns The process was easy to complete the transaction concerns The process was easy to complete the transaction More

Helpful 0

Report | Print

We were traveling from Ohio so we were so grateful that “Thankful” had everything ready to go when we arrived ! Chris in finance was super cool and very knowledgeable as well. Overall we had the best car p “Thankful” had everything ready to go when we arrived ! Chris in finance was super cool and very knowledgeable as well. Overall we had the best car purchase that we have ever had. More

Helpful 0

Report | Print

Mohamed Awad was simply awesome. He made the whole experience enjoyable and relaxing. I felt no pressure whatsoever and he went out of his way to make me feel comfortable. His pro He made the whole experience enjoyable and relaxing. I felt no pressure whatsoever and he went out of his way to make me feel comfortable. His professionalism in answering all my questions was exceptional. I ended up buying the Highlander and it was enjoyable how he went through every feature of the car to make sure I knew how everything operated. I give two thumbs up for Mohamed and the whole Ed Martin team. More

Helpful 0

Report | Print

Mohamed Awad was absolutely great! ! He was very knowledgeable and professional and simply made the whole car buying experience enjoyable. Well Done!!! ! He was very knowledgeable and professional and simply made the whole car buying experience enjoyable. Well Done!!! More

Helpful 0

Report | Print

Justin was great from the beginning in October/November when we ended up ordering a Grand Highlander until we picked up on April 6. The time line he presented to us ended up to be right on what he said. when we ended up ordering a Grand Highlander until we picked up on April 6. The time line he presented to us ended up to be right on what he said. He answered our questions and provided us with information needed. My only issue was the lack of movement from the dealership on being willing to allow me to pay anything south of full retail. Going in ordering a car 4 or 5 months and the lack of vehicles I was aware of my lack of leverage to negotiate a better price. With that being said, having bought 3 previous vehicles from the dealership and deciding to go with them instead of O'brien I thought would have warranted them giving me something in good faith to make me feel good and have me come back for next vehicle. Instead I got the feeling, "this is what we can charge and get, if he doesn't buy then they can sell it to someone else." This is probably a true statement but a good faith nominal movement would have given me that positive feeling of wanting to definitely come back and purchase again. That is why I came back in the first place. I had that feeling from my previous 3 purchases. I thought that part of this process was impersonal. More

Helpful 0

Report | Print

Bryan was very good in explaining features of the vehicle. He was clear on what dealership is offering. It was a smooth transaction. I have had bad experience where hidden costs are added or forced u vehicle. He was clear on what dealership is offering. It was a smooth transaction. I have had bad experience where hidden costs are added or forced upon from other dealership. But Ed Martin did a good job in explaining all the optional services. They also bettered interest rate compared to my pre-approved bank. More

Helpful 0

Report | Print