Chris Shuman

Business management process was tense and difficult. First, the loan amount was incorrect by $800 and had to be adjusted. This caused me to question every other number, for obvious reasons. No credible First, the loan amount was incorrect by $800 and had to be adjusted. This caused me to question every other number, for obvious reasons. No credible explanation was provided for the error. Additionally, the offers for additional warranty coverage were overly expensive and overlapped with the Blue Care certified warranty. I was asked to pay for overlapping coverage during the 12/12 Blue certified warranty. It didn’t make sense to pay twice for coverage I was already receiving. To top things off, Bill’s computer locked up and Chris had to complete the process on his workstation. I felt bad for Bill but also was a bit disappointed in the overall experience, hence my score of 4. All this said, everyone has a bad day occasionally, so that’s what I am going to chalk this up to. More

by JBGOREHAM Verified Customer Verified Customer

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The service has been wonderful. Everyone has been extremely helpful, courteous and willing to help. I am very pleased with the experience! Everyone has been extremely helpful, courteous and willing to help. I am very pleased with the experience! More

by RROOT1 Verified Customer Verified Customer

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The staff was amazing, would recommend to all my friends and family. great place to do business with and family. great place to do business with More

by AFERRARA1961 Verified Customer Verified Customer

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Both Gus and Chris were fantastic. Got us in and out smoothly. And a special thanks to Jake for assisting in the set up of the car electronics and dashboard settings. Got us in and out smoothly. And a special thanks to Jake for assisting in the set up of the car electronics and dashboard settings. More

by DAN C Verified Customer Verified Customer

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They did a great job. They did not push anything in regards to the sale. They did keep me updated in regards to the minor problem with the vehicle and stayed with it until They did not push anything in regards to the sale. They did keep me updated in regards to the minor problem with the vehicle and stayed with it until it was resolved. The facility was very clean and the staff was well groomed. More

by ITSMEBT Verified Customer Verified Customer

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They are always very fast and up front. Will recommend them in the future forsure. Will recommend them in the future forsure. More

by slader71 Verified Customer Verified Customer

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They went above and beyond to get the vehicle that I wanted! I appreciate all of their patience, persistence, and assistance! wanted! I appreciate all of their patience, persistence, and assistance! More

by YELLOWBEANBUG Verified Customer Verified Customer

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Contacted Hawk Ford regarding auto purchase was very fortunate to get in contact with Chris the sales manager. Most of the offer was reviewed over the phone. Arrived at the dealer, was assigned a salesm fortunate to get in contact with Chris the sales manager. Most of the offer was reviewed over the phone. Arrived at the dealer, was assigned a salesman. When buying a vehicle the devil usual.y shows up in the details, fortunately he was busy bothering some one at another dealer. This was the least stressful auto purchase ever experienced. Thanks to Chris ans Eric for exceptional service during our purchase. Thank you , More

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I could not be more pleased with the attention and service provided to me by Jeff and Chris! I spent a lot of time looking for just the right Mustang for me and Jeff & Chris were simply outstanding t service provided to me by Jeff and Chris! I spent a lot of time looking for just the right Mustang for me and Jeff & Chris were simply outstanding to work with. No games, no pressure, just support in helping me pick the right fit for me. I would definitely recommend anyone looking to purchase a Ford to go to Hawk Auto and ask for Jeff! More

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I had a great experience at . hawk Ford in St. Charles.. they were up front with the out the door price, no hidden costs like some other dealers. Purchasing a car from them went ve hawk Ford in St. Charles.. they were up front with the out the door price, no hidden costs like some other dealers. Purchasing a car from them went very smoothly. My salesman Chris and his manager also Chris were very pleasant to work with! More

by BINGORT Verified Customer Verified Customer

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