Chris Vecchi | Page 2

Chris V has been so amazing and helpful to help us w our ford fiesta. He got us in right away and had solved our concerns in lightning speed. Very courteous and great customer service. Highly recommend. ford fiesta. He got us in right away and had solved our concerns in lightning speed. Very courteous and great customer service. Highly recommend. More

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Chris was excellent again and took care of my service on short notice. He was knowledgeable and friendly. He let me know of a few services coming up but was not pushy about having them done right then and t short notice. He was knowledgeable and friendly. He let me know of a few services coming up but was not pushy about having them done right then and there. More

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Chris sent me in for a new car and Connie was very quick and super helpful with my lease today! Highly recommend her for all your sales needs. and super helpful with my lease today! Highly recommend her for all your sales needs. More

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Chris Vecchi was my service advisor and let me tell you he went above and beyound to get my truck repaired. he went above and beyound to get my truck repaired. More

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Cameron and the rest of the service crew were kind and efficient. I expected my Bronco to be in the shop for a while, but was really impressed with the quick turnaround and communication. I would recommen efficient. I expected my Bronco to be in the shop for a while, but was really impressed with the quick turnaround and communication. I would recommend anyone to visit this dealership for their service needs. More

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UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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Great communication and service. I'll be back to see Joseph to service both my Explorers. I'll be back to see Joseph to service both my Explorers. More

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Chris was wonderful and did not try to take advantage in a situation I felt many other Service department people could have easily taken advantage. a situation I felt many other Service department people could have easily taken advantage. More

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Samantha and Chris seriously saved the day regarding an issue that was not even their responsibility to fix. They went above and beyond with helping me. If you ever need service at Gosch Ford Temecula, see issue that was not even their responsibility to fix. They went above and beyond with helping me. If you ever need service at Gosch Ford Temecula, see them! Thank you so much you guys! More

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Plan to pay $165. 00 for them to look at your vehicle, no work. A rep tried to charge me $900+ for an oil change and brakes… He tried to charge for 3 diagnostic codes e 00 for them to look at your vehicle, no work. A rep tried to charge me $900+ for an oil change and brakes… He tried to charge for 3 diagnostic codes even though they found no problem. They don’t communicate, so you have to call in to get updates unless you are ok being out of a vehicle for two weeks for minor issues. After finding out what the lastest issue was with my truck they wanted to charge 1000 to replace the bearings in one wheel. They said I should do both front bearings even though the other wasn’t having any issues. $2100.00. I a note able mechanic shop and they said motorcraft parts and labor $450.00. They must be used to people that trust and pay. Be smart and ask questions unless you just don’t care overspending. Every time I call ahead to have my vehicle ready to be picked up they say yes it’s ready then I show up and it takes 20 minutes for them to pull the car around. There was supposedly ready. I always came because there was always some kind of warranty issue. This is my last visit for both of our Fords. They post that they have the best ratings. I literally don’t know how that’s possible. More

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