Christine Klaben | Page 134

Worst Day Turned into BEST Day! My husband and I had gone to another dealership an hour away to look at a Ford Edge and ended up leaving very disappointed. We then looked around the My husband and I had gone to another dealership an hour away to look at a Ford Edge and ended up leaving very disappointed. We then looked around the area at other Ford Edges on cars.com and found one at Klaben Ford Lincoln. We decided to stop and are so glad we did! We met with Matt who was nothing but excellent to us. He went over everything we needed to know about the car including what had been worked on and then showed us the car fax. He made sure that he wasn't leaving anything out. Jim also helped us in deciding if this car was the right one or not for us. Then, once we decided to make the purchase Matt spent time going over the car again showing us all the features it had to offer. We are very pleased and will definitely be going back to Klaben in the future! More

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Knowledge and service The people at Klaben knew their vehicles, they were able to answer all my questions, and were very reasonable to deal with. They did their best to mak The people at Klaben knew their vehicles, they were able to answer all my questions, and were very reasonable to deal with. They did their best to make me happy and give me more information than I could really absorb, but wanting to touch on all key items that are important. Never felt rushed or pressured at any time. More

by BOBT Verified Customer Verified Customer

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Couldn't ask more for the staff. I have been a Klaben customer for 10 years, Dan Peters and now Doug Carter have been exceptional in their efforts to make sure I am satisfied. Recentl I have been a Klaben customer for 10 years, Dan Peters and now Doug Carter have been exceptional in their efforts to make sure I am satisfied. Recently, I leased a Lincoln Continental and Doug has checked in with me to make sure I am aware of all the features on the car. More

by ELIM784586 Verified Customer Verified Customer

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2017 Ford Edge review We worked with Jeff "JT" Tetreault and Doug Beavers. They couldn't have been more professional and helpful throughout the sales/lease experience. I We worked with Jeff "JT" Tetreault and Doug Beavers. They couldn't have been more professional and helpful throughout the sales/lease experience. I found that the Edge had some minor body issues shortly after we took possession. They were taken care of efficiently and in a timely matter. I couldn't be more pleased. More

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Prompt, friendly and an excellent experience. Doug, Tim and Christine made a pleasant experience of buying a car. I have purchased a car from Doug previously. Tim was an associate who went above a Doug, Tim and Christine made a pleasant experience of buying a car. I have purchased a car from Doug previously. Tim was an associate who went above and beyond when Doug was assisting other customers. Christine made the paperwork easy to understand and processed it flawlessly. Overall an experience to remember and a relationship that will continue. More

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Klaben delivers once again We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we sen We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we send all our friends and referrals to. He is always available to answer any questions or concerns we have. He is always friendly and knowledgeable and goes beyond the call of duty. Kim has been taking care of us when it comes to servicing our vehicles for 20 plus years. She is my go to lady! for my family, it will always be Klaben Ford. More

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Another excellent experience Rich Klaben, Doug Carter, Christine Klaben and team have done it again. Best car, best price, absolutely the best buying experience. Thoughtful of my Rich Klaben, Doug Carter, Christine Klaben and team have done it again. Best car, best price, absolutely the best buying experience. Thoughtful of my wants with a relentless pursuit of the right vehicle and the right deal for me. Took the time to walk me through many choices. Car buying at its best! More

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A Wish Fulfiled I just today bought my "Dream Car". My friend and I had made plans to purchase a Ford Mustang. I wanted a convertible, he relented. However, after I just today bought my "Dream Car". My friend and I had made plans to purchase a Ford Mustang. I wanted a convertible, he relented. However, after several illnesses and eventual death, I had laid that dream to rest. This summer, Doug Carter (personal friend and my car person) called me to tell me of a Mustang Convertible in the showroom that had been discounted. I stopped in to take a look, and after crunching numbers, I found that the lease payments would be too expensive. In early August while having an oil change on my Ford Fusion, I was shocked to see the car still there. I did a little daydreaming and walked away. Last Friday, I went to see Doug and bought the car, but did not pick it up until today. I love my car. More importantly, I appreciate the advise and professionalism of my salesman and friend. No high pressure at any part of this journey. Everything was explained to me, and all my questions were answered. I expected to be at the dealership for most of the morning, but Doug had everything all filled out and ready to go. In a little over an hour, I was on the road. Thank you, Doug, for the excellent service and support all along the way in this transaction. See you in December to work on a lease for my Fusion. Thanks so much. More

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Recommended without hesitation: Fantastic (ask for Nate!) Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the rev Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the reviews but expected a "good car dealer" experience,. nothing more. Was very pleasantly surprised, and continue to be, by the sales process, follow-ups, and support. Could not have been more pleasant or "human" during the sale process, noting everything about the car, the tutorial, and the overall deal, even though it was late in the day and several people stayed late to help us. Did have one issue with the car which we couldn't notice during the test drive (it was raining), which was a wind noise around the windshield - a fairly common issue with the Escape. Klaben went out of their way to rectify the situation, checking TSB's and making the recommended repair very quickly. Special mention to Nate (Nathanael Bryant) from Sales, who willingly spent a chunk of his personal time making sure we were taken care of; well above and beyond expectations. The car was done on time, done correctly, even cleaned before the return... AND Klaben coordinated the fix with our vacation travel so we didn't miss a beat on the way out or back. VERY well done, better experience than I've had at nearly any retail establishment, ever. And a special "well done" to Nate - thank you. You've singlehandedly restored my faith in humans and the auto sales/buying experience - and I've dealt with a lot of car dealers, even brands like Mini who pride themselves on such service. Well done. More

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They made the purchase of our new car hassle free. Went to the dealership to look and ended up buying a brand new Lincoln. Great salesman and we feel we got a great deal. Would recommend this dealershi Went to the dealership to look and ended up buying a brand new Lincoln. Great salesman and we feel we got a great deal. Would recommend this dealership to everyone More

by opsgraces Verified Customer Verified Customer

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