Christopher Blanco | Page 32

The dealership failed to communicate with me on a timely and truthful basis regarding delays in completing necessary repairs. After being told my car would be ready that day, it was kept over the weekend. and truthful basis regarding delays in completing necessary repairs. After being told my car would be ready that day, it was kept over the weekend. They knew that needed equipment at the shop was not operating properly. Instead of telling me this T the time, they waited until the shop was ready to close before telling me. More

by puku4dubu Verified Customer Verified Customer

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BEST DEALER SERVICE Once again Rallye nails it they have been consistent with there great service, my service advisor Frank Trotta keeps my 435 I xDrive running like new. Once again Rallye nails it they have been consistent with there great service, my service advisor Frank Trotta keeps my 435 I xDrive running like new. More

by barryjmoss Verified Customer Verified Customer

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LACK OF CUSTOMER SERVICE Had the misfortune of buying a car at Rallye BMW with Len Brechner. He delivered the wrong car and thought he would get away with it. Had no idea who Had the misfortune of buying a car at Rallye BMW with Len Brechner. He delivered the wrong car and thought he would get away with it. Had no idea who he was dealing with! He was unapologetic and So unprofessional! Today 7/31 I had a problem that needed service and At 8:30am placed a call to the Service Dept. to speak to Chris Blanco, Service Manager. He never returned my call! This entire dealership lacks the knowledge of what “customer service” means. Mrs. Terrian, the owner, will be hearing about my complaint. These people should be fired! More

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Dishonest dealer Went to Rallye for a regular service on my 2010 750i with 26,000 miles. I was told by service advisor that turbo coolant line and guibo was leaking a Went to Rallye for a regular service on my 2010 750i with 26,000 miles. I was told by service advisor that turbo coolant line and guibo was leaking and needed to be replaced. The cost for two items would be $7000. I went to two other BMW specialties for 2nd opinion. Both of them said that there was no sign of leak at all. Both parts were in perfect condition. They also took the pictures. After I forwarded the pictures to Chris, the GM at Rallye BMW service department, I was told that service cleaned the leaks. The 2nd specialist I went to was 2 weeks later after I visited Rallye. If there was a leak even Rallye cleaned as he claimed, it would show the leak again after 2 weeks driving. At the same time, despite how many times I e-mailed Chris asking for maintenance report (I have been doing maintenance with them every year since 2010), the request was ignored More

by roy.jif Verified Customer Verified Customer

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I was lied to , about what needed to be done and the price for it was ridiculous, as my husband took my car to a reputable neighborhood repair place that he trusts , about what needed to be done and the price for it was ridiculous, as my husband took my car to a reputable neighborhood repair place that he trusts and that's how I found out. I was told I would be taken care of right away, I was 3rd on line and it was hours later before I got a call.. I tried to get a loaner car several times in 2 weeks, but was not able to get one. I bumped my issue up to the manager, but still no loaner car. Then, once I said I wasn't getting the work done there, I was ignored. Told to wait for my car and saw my car but no one came to me to give me my keys. I had to walk back in and ask what was going on, and then I was spoken to in a nasty manner. Never again. Nor will I buy a car there again for other reasons. The main one being George Kanes, who I really liked, is no longer there. More

by DISNEYDI Verified Customer Verified Customer

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excellent efficient, accurate estimated diagnostic impression and cost, correctly repaired the 1st time, clean surroundings, proper Covid-19 precautions, quick efficient, accurate estimated diagnostic impression and cost, correctly repaired the 1st time, clean surroundings, proper Covid-19 precautions, quick check in, car returned washed and cleaned More

by RMSCHOEN Verified Customer Verified Customer

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Service When I drop off the car, I was greeted by Adam Romano. He mention when the car would ready, it was completed right on time. Great Service and Care., When I drop off the car, I was greeted by Adam Romano. He mention when the car would ready, it was completed right on time. Great Service and Care., More

by VITOSTANNISH Verified Customer Verified Customer

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As professional as it can get From the AM drop off, to the analysis as to why I brought my car in, to the conversation w/my service mgr and the technical specialist called in, to t From the AM drop off, to the analysis as to why I brought my car in, to the conversation w/my service mgr and the technical specialist called in, to the beautiful (and clean) loaner, and finally to the call that the car is ready, and the efficiency of the pickup that afternoon, there is nothing Rallye could have done better. More

by JWWEISS12 Verified Customer Verified Customer

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The best dealership ever ! Courteous, accommodating, great staff. Overall a great customer oriented place ! I would highly recommend rallye to anybody looking to purchase a bmw great staff. Overall a great customer oriented place ! I would highly recommend rallye to anybody looking to purchase a bmw More

by MZ Verified Customer Verified Customer

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Always great especially now,did well during the shut down. Very professional. Quality work and fair. Personal service and good relationships. You should not require twenty five words,some may not reply beca Very professional. Quality work and fair. Personal service and good relationships. You should not require twenty five words,some may not reply because of that. More

by PULLO0 Verified Customer Verified Customer

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