Christopher Felker | Page 5

I could not say enough positive things about the Heritage Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, a Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, and trustworthy. They were incredibly straightforward throughout the entire process, and they consistently kept their word and honored their commitments. Additionally, they went above and beyond to meet my individual wants and needs: Every concern I raised was taken seriously and addressed with respect and patience. I couldn't be happier with my overall experience. Thank you, thank you, thank you for providing me with exceptional customer service. You have earned a loyal customer. More

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My partner and I got in contact with Shawn at heritage Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the oth Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the other dealerships in the area and was even willing to work with us on accessories, all while being very friendly and cooperative. When we showed up to test drive the car, we worked with Chris who was extremely patient with us and kindly answered all of our questions about the car. When we settled on a a price for the car we worked with Milton in order to finalize the deal. He did a great job explaining the warranty and maintenance options, and was transparent about everything that they offered. In all we had a great experience at Heritage Subaru and would gladly recommend them to anyone looking for a car! More

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Very happy used car purchase 2019 Subaru from Chris and Josh thank you again for everything. Josh thank you again for everything. More

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Top notch, stress-free experience at Heritage Subaru in Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new pre-owned car off the lot (just under 4 hours), it was the most professional experience I have had in my 40 years of driving and purchasing new cars. Chris could (and should) teach a Master class in how associates should interface with customers. He was tuned in to what I wanted and needed. Knowledgeable, prepared and of course respectful and friendly. Also of note was my interaction with Sales Manager James Pedersen who evaluated my trade-in. Fully explained his assessment. He was genuinely concerned about my safety in that vehicle even if I wasn’t going to purchase a car from Heritage. And finally, working with F&I Manager Milton Taylor capped off the day. No pressure to accept options for financing that did not fit my desire. (And finishing all of the financial paperwork electronically was a bonus of the process.) My sister has been a customer with Heritage Subaru for 14+ years and she told me I could trust them. She was right! Chris, James and Milton make a great Team! Thank you for a great experience. More

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Chris Felker from Heritage Subaru Owings Mills gives you and your family the best deals on cars possible! and your family the best deals on cars possible! More

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Chris Felker is a class act. His attention to detail is stellar. Our family is so happy! His attention to detail is stellar. Our family is so happy! More

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Chris and Josh were excellent with helping me with the car and financing. Win win! car and financing. Win win! More

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The staff has been wonderful here! Chris and Shawn and Josh have been very helpful and wise! Chris and Shawn and Josh have been very helpful and wise! More

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I went to the dealer for a regular oil change. However, I checked the car lot for new 2022 vehicles. While awaiting for my car, Chris Felker came and inquired if I had any questions and to let me However, I checked the car lot for new 2022 vehicles. While awaiting for my car, Chris Felker came and inquired if I had any questions and to let me know the current specials/ availability of new Subaru cars/SUVs. I shared I was in the market for a new vehicle. He was very helpful and knowledgeable of my car buying experience. I decided on a new 2022 Ascent. He answered my many questions. Also, it was a pleasure to work with my same Finance Manager, Josh Jones, from my previous Subaru purchase for my other Subaru vehicles. He came over to say hello and answer any questions. He was very friendly and helpful to make my car buying experience painless. He presented the additional vehicle options and pricing and explained all the aspects of the finalization of my vehicle purchase. Also, the General Manager, Shawn came over to thank me for my purchase. I’m happy with my 3rd Subaru from Heritage Subaru. Also, I have been using the service department for all of my service needs for my crossovers/SUV. More

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Had a great experience buying a car at Heritage Subaru. My sales person Chris Felker was very helpful and great to work with and Josh Jones made it easy in walking through the financing and options that we My sales person Chris Felker was very helpful and great to work with and Josh Jones made it easy in walking through the financing and options that were available. We are enjoying our new Outback Wilderness and would recommend this dealership if you are in the market for a Subaru. Thanks again Chris and Josh! More

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