Christopher Harrison

Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Sp Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time. More

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I leased three cars from this dealership and find it to be honest, and the pricing to be transparent and fair. Couldn't ask for more. be honest, and the pricing to be transparent and fair. Couldn't ask for more. More

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Very humbled nice fast clean very very friendly nice car A beautiful sales person Valerie a great finance manager Ronnie A beautiful sales person Valerie a great finance manager Ronnie More

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This is by far the BEST Volvo dealership! ! Location is beautiful - high end top notch. Customer service is AMAZING!!!! This is our 4th time back to lease another car from them. Our origin ! Location is beautiful - high end top notch. Customer service is AMAZING!!!! This is our 4th time back to lease another car from them. Our original sales person Chris got promoted (well deserved) but still took care of us. Ibeth is soooo sweet and was so enthusiastic and helpful, was More

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I’m a repeat customer and both times have been an easy and pleasant experience. I knew what I wanted so worked out the details over email with Christopher, the Internet sales manager. Only came in long en and pleasant experience. I knew what I wanted so worked out the details over email with Christopher, the Internet sales manager. Only came in long enough to sign paperwork with Ronnie and collect my car. Everyone we interacted with was friendly and helpful and we’ll definitely come back again in the future. More

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I went in there to find a lease trade-in. I was looking for something very specific with low miles. I started work with Sally the general manager and I was really impressed with how they we I was looking for something very specific with low miles. I started work with Sally the general manager and I was really impressed with how they were able to find the car I was looking for and they had it for a great price. Reymond, my sales rep was really patient with me and answered all my questions He didn’t rush me when I was looking at the car. Very easy transaction! The person in finance really made it easy and I was in and out of there quick and took our new car home. Absolutely love my new suv and really happy with the people at Rusnak Pasadena. Definitely recommending it to all my clients and friends. More

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Amazing. Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super fri Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super friendly, communicative, and meticulous. Another huge plus was that there were no surprise add ons (like a mandatory $1000 "paint protection", $1500 anti-theft devices, etc) here.that almost every dealership is using these days to inflate their prices. Also, thanks to Chris as well for addressing the initial hiccups we had in the beginning and connecting me with Christina and Johanna. 1 love the car I purchased from here, and Rusnak Volvo will-be the first I will go to for future vehicle purchases More

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Came to rusnak because of Doug Harland as I worked with him for a long time. Juan the salesman and Johanna in finance were terrific. him for a long time. Juan the salesman and Johanna in finance were terrific. More

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This dealership gives excellent service. I will recommend Rusnak Pasadena Volvo to all my friends and family. I will recommend Rusnak Pasadena Volvo to all my friends and family. More

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Great, easy going experience! I was in and out in about 2.5 hours. My 2nd time making Rusnak I was in and out in about 2.5 hours. My 2nd time making Rusnak More

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