Christopher Iseman | Page 8

Chris Iseman is the greatest service rep there. He’s quick, on point and speaks clear and concise. He’s quick, on point and speaks clear and concise. More

by paigepapageorgiou Verified Customer Verified Customer

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C300 2022 purchased 9/17/22. At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he pers At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he persuaded me to remove it with a promise to fix things. My vehicle was at the dealership almost 30 days and Mr. Sole said he would provide me with a gift card to “make things right”. I contacted Mercedes and spoke with a representative who said she would forward my concerns to Benzel Busch. When I returned to pick up my vehicle I asked to speak with Mr. Sole and he decided to address me in the waiting area. His voice was elevated and he said “what did complaining to Mercedes do for you? Are they compensating you?” I then told him I’m not some poor black girl from Brooklyn! I asked him why couldn’t he address me in an office and not within earshot of other customers? He apologized for not taking me aside, assured me he’d compensate me with a gift card. It was two days before Christmas so I said I accept your apology and we ended what seemed to be a toxic discussion amicably. He never sent me the gift card. I contacted my Service Advisor- Chris and asked for it twice. He did not acknowledge my query. At this point they lied to me. Mr. Sole made amends and hugged it out because customers were watching. I was the ONLY African American person in the waiting area. I took the high road because I was embarrassed and insulted. I walked away feeling slighted but I was happy to have my car in my possession. Mr. Sole doesn’t honor is word or value my business. When I said I’d never leave with MBUSA again he shrugged. I find his behavior appalling and offensive. I will not remove this review and every other subsequent review until this situation is made right. Thank you! More

by agr28 Verified Customer Verified Customer

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Clean professional fast service, great customer service from staff. The service area was really fancy from staff. The service area was really fancy More

by STEAMSA Verified Customer Verified Customer

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Serious lack of communication on update of the car service. I was chasing them all the time. service. I was chasing them all the time. More

by The Coupe Verified Customer Verified Customer

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Chris the service representative was very good and knowledgeable. The receptionist had attitude when first arrived. The car was in service Saturday to Thursday morning. Much to long knowledgeable. The receptionist had attitude when first arrived. The car was in service Saturday to Thursday morning. Much to long More

by CARLA8 Verified Customer Verified Customer

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Alway an excellent overall experience at BBMCC - Chris Iseman is the best! The only let-down is the drop-off/pick-up process which is not the fault of the Advisor. Had an appointment for an 8:30am dropo Iseman is the best! The only let-down is the drop-off/pick-up process which is not the fault of the Advisor. Had an appointment for an 8:30am dropoff because of a tight time schedule, but because the Service Manager called a quick meeting with his team (while a half dozen customers were forced to wait), I didn't get out of there until close to 10am. And isn't the point of notifying the Service Team 30mins before picking up my car so that it can be up front and ready upon my arrival? I did this (I always do) and still ended up waiting close to an hour for the car despite literally being the only customer waiting at the end of the day. More

by KBREITENSTEIN Verified Customer Verified Customer

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I had a good service call and feel confident with the dealership and the people I work with. dealership and the people I work with. More

by SCOTT@FASTDELIVERIES.COM Verified Customer Verified Customer

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Over booked! Even though we made a reservation for a loaner, there was no loaner available. However, the service manager (we dealt) was great! He tried his bes Even though we made a reservation for a loaner, there was no loaner available. However, the service manager (we dealt) was great! He tried his best to minimize our unexpected waiting period! More

by novageophysical Verified Customer Verified Customer

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I was very pleased with the service I received. The service tech was very knowledgeable and the loaner car was fabulous. The car needed to stay in longer than expected and without the loaner car I The service tech was very knowledgeable and the loaner car was fabulous. The car needed to stay in longer than expected and without the loaner car I couldn’t have had the service completed when I did. Everything exceeded my expectations. More

by MCLARKE106 Verified Customer Verified Customer

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Everything was fantastic. I was treated well and repairs were done on an emergency basis without hesitation. Thank you! I was treated well and repairs were done on an emergency basis without hesitation. Thank you! More

by AORIEL Verified Customer Verified Customer

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