Christopher Lopez

What a disappointing experience we had this morning at Shottenkirk Honda.  We made an appt to see a particular CPO vehicle.  Since we had made the appt a few days in advance, I called the day before to ve Shottenkirk Honda.  We made an appt to see a particular CPO vehicle.  Since we had made the appt a few days in advance, I called the day before to verify that the vehicle was still available.  I was assured that it was.  Upon arrival, I learned that the original salesperson was out sick, so I had someone else helping me.  He went to get the car for us to test drive.  After waiting 30 minutes, we were told that they could not locate the keys to the car.  I asked twice if the car was still on the lot.  I was assured it was.  After ONE HOUR, the sales person and the manager came with another car for me to try.  After asking about this second vehicle, I asked if the vehicle we originally came to see was on the lot.  At that time, I was told "no".  So, what was the song and dance about the lost keys?! At this point, I lost all trust in the dealership and did not feel comfortable doing business with them.  We walked out.  Seems like a bait and switch.  What a disappointment!  Why were they not honest from the beginning? More

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Great customer service by Chris and Jonathan (management). They were very helpful and went above and beyond to make sure I could leave the dealership that day with a new vehicle. Amazing staff o (management). They were very helpful and went above and beyond to make sure I could leave the dealership that day with a new vehicle. Amazing staff overall. More

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The best experience I have ever had when purchasing my vehicle. Truly amazing how I was treated from start to finish. Thank you for everything. vehicle. Truly amazing how I was treated from start to finish. Thank you for everything. More

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This is my third Honda purchased from this location. My first was in 2003 but not called Shottenkirk then. My experience for this one was amazing! Dana searched for exactly what I wanted. No black s My first was in 2003 but not called Shottenkirk then. My experience for this one was amazing! Dana searched for exactly what I wanted. No black seats for me. He found the color, type and seat color in Augusta! I signed and they brought it back in one day! When I got the car, Chris Lopez spent over a half hour introducing me to all the bells and whistles besides helping me get connected to Honda Link. Thank youShottenkirk! More

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First sales rep. Not very helpful left me and second sales rep. Not knowing what to do on my way leaving to go to other dealership when manger and second sales rep. S Not very helpful left me and second sales rep. Not knowing what to do on my way leaving to go to other dealership when manger and second sales rep. Starting talking to me about a good deal to stay I did stay deal was made but don’t think I’ll will be back again in the future for any other car wasn’t a pleasant experience More

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