Christopher Sandy | Page 10

I’ve been going round and round with Phil Long. They tried to screw me over finally I got him to do the right thing then I was asked to do a good review as soon as I did the good review because the They tried to screw me over finally I got him to do the right thing then I was asked to do a good review as soon as I did the good review because they fixed the original problem which was a blown clutch a few days after I bought the used car from him I find the people rude and dismissive, even when I went in to talk to somebody while I was talking to the manager, he stopped talking to me to tell one of the employees that he needs to speak to them later I also got yelled at by one of those service people because I sent emails and she didn’t respond so I called the phone number on the email and she yelled at me for using her personal cell phone number, which like I said was on the email. When she did text me back granted in ALL CAPS. that there is a death in the family. I totally understand that which means because something happened to you personally in your personal life that you just completely forget about your responsibilities. I’m not seeing that you have to work, but at least let people know that you aren’t in the middle of something at work and need somebody to handle it for you not just blow off the customer that you have been talking to and that has been upset with you for a while. I mean, I can go on and on, but if you notice Phil Long owns a lot of stuff in Colorado Springs so they don’t really care. They know that they’re gonna get somebody else to buy the car. So my final word is. DON’T BUY FROM PHIL LONG THEY DON’T CARE ABOUT CUSTOMER SERVICE AFTER THE SALES DONE More

by Bill Verified Customer Verified Customer

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Gene was extremely helpful on getting the right car and answered all of our questions. answered all of our questions. More

by ARTAVIONGREEN Verified Customer Verified Customer

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All went well all work completed no issues nothing more to say thank you end to say thank you end More

by WGRIESINGER09800 Verified Customer Verified Customer

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Alec has now helped us lease three vehicles. His team is great. They all worked together to help find the right vehicles, financing, and coverage for our small businesses needs! 5 stars from us! His team is great. They all worked together to help find the right vehicles, financing, and coverage for our small businesses needs! 5 stars from us! Good work Phil Long Hyundai! More

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UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

by mkayharris Verified Customer Verified Customer

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Everyone extremely helpful! Katy and Mary were great! Beautiful facility. Everyone couldn’t be nicer! Katy and Mary were great! Beautiful facility. Everyone couldn’t be nicer! More

by giarrusso1954 Verified Customer Verified Customer

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We’ve had such a wonderful experience every time we’ve been here. Highly recommend been here. Highly recommend More

by Lacher3166 Verified Customer Verified Customer

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Everyone was great and friendly. However the wait time for financing took almost 3 and 1/2 hours which was insane. Also my credit was ran at least 12 time which is also a bit much. O However the wait time for financing took almost 3 and 1/2 hours which was insane. Also my credit was ran at least 12 time which is also a bit much. Other than that it was an ok experience. More

by KALLDRITT632 Verified Customer Verified Customer

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Car started having trouble and they told me I'm on my own basically. Didn't offer to look at it or diagnose it. They were also unwilling to work with me to finance what I initially wanted, which was older an basically. Didn't offer to look at it or diagnose it. They were also unwilling to work with me to finance what I initially wanted, which was older and cheaper. I sucked into a newer car with more expensive issues to fix now and a higher payment than I wanted. They don't work with you, you work for them. Don't use phil long. More

by gcalaway98 Verified Customer Verified Customer

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Theprocess at first was great. Expectations were not set that I needed to go over everything again with the finance company.. the first man was rude. Expectations were not set that I needed to go over everything again with the finance company.. the first man was rude. More

by kevinsims3087 Verified Customer Verified Customer

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