Christopher Thom | Page 2

Chris Thom called just a couple of minutes after I received Costco’s email letting me know the name of their Subaru authorized dealer. From that first phone call to the day I drove my Forester home Ch received Costco’s email letting me know the name of their Subaru authorized dealer. From that first phone call to the day I drove my Forester home Chris was always friendly, professional, and helpful. During that first call I knew he was listening to me and understood what my “must haves” and “deal breakers” were. It was the best car buying experience I’ve ever had. After I had my car a few weeks I met with Tina Dillon. She spent an hour with me answering my questions and giving me great hints. She was helpful, knowledgeable, and patient. I was much more comfortable with my car and its many bells and whistles after meeting with her. The 45-minute drive to Surprise from my home was well worth it. If they were closer I would definitely use their service department. More

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Our agent, Chris Thom made the purchase of our new Subaru Ascent a most enjoyable and smooth experience. Chris is very knowledgeable, considerate and honest. He explained the car and its operations in an Ascent a most enjoyable and smooth experience. Chris is very knowledgeable, considerate and honest. He explained the car and its operations in an understandable and complete manner. My husband and I highly recommend the dealership and Chris. More

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The very best car buying experience we have ever had, period!!! Chris and Todd are great people and easy to work with. Anyone looking for a Subaru should shop here no matter what part of the valley you l period!!! Chris and Todd are great people and easy to work with. Anyone looking for a Subaru should shop here no matter what part of the valley you live in. More

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I worked with Chris Thom from beginning to end. He answered all my questions about the Costco auto program which they participate in, helped me build my custom Crosstrek, and placed the order. He k He answered all my questions about the Costco auto program which they participate in, helped me build my custom Crosstrek, and placed the order. He kept me updated during the build process and notified me of pending arrival and actual arrival. He helped me communicate some items prior to my arrival at the dealership to help the financing process go quicker. He then spent time with me showing me all the features of the car so I felt comfortable and familiar with it before leaving. Overall, excellent experience with Subaru Superstore of Surprise and Chris Thom! More

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Honest, professional yet personable, efficient. .not easy to find these qualities in a car dealership these days but Subaru Surprise has it all and then some including a beautiful facility. Chris Th .not easy to find these qualities in a car dealership these days but Subaru Surprise has it all and then some including a beautiful facility. Chris Thom was fantastic in all phases of the purchase even taking the time to explain the car features when we were ready to leave the lot. Kudos to Tyler Hughes for his time/efforts and a thank you to Todd Ackley. Our best experience in 40 years of buying vehicles! More

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We’re very pleased with our experience! Chris in sales helped us order our new Crosstrek. We’re detailed people and ask a lot of questions. Chris was professional and knowledgeable. He is f Chris in sales helped us order our new Crosstrek. We’re detailed people and ask a lot of questions. Chris was professional and knowledgeable. He is funny and has a good demeanor too. Thanks for setting our mind at ease Chris! George in finance was just as pleasant to work with too. The dealership itself is clean with friendly staff. We look forward to visiting for service! More

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He was very helpful , didn't pressure me just gave me all the information I needed on the cross check. Wanted to make sure I was comfortable and helped a lot with my paperwork to make sure i got the best dea the information I needed on the cross check. Wanted to make sure I was comfortable and helped a lot with my paperwork to make sure i got the best deal More

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As a single female buying a car can be overwhelming and scary. It's ALOT of money and a huge commitment. Having a wonderful experience with a car dealership is everything and these guys were patient and br scary. It's ALOT of money and a huge commitment. Having a wonderful experience with a car dealership is everything and these guys were patient and broke down everything in writing. I didn't feel overwhelmed and was treated with the utmost kindness and respect. The majority of the transaction was over the phone so I didn't have to sit there and it gave me time to ponder and make the right decision for what works best for me. Chris Thom was my go to guy. Go here you won't be disappointed! More

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Christopher Thom went above and beyond. He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so h He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so he also helped me on his day off to make sure this was a quick and smooth transaction. He was like a real person and not a typical salesperson like I have had with past purchases. He made the process fun and enjoyable! He was prepared and very efficient. He was very patient with me as he showed me how to operate this new car. I highly recommend working with Chris if you need to buy a car. The whole process went very quickly as most of the work was done from my home and I pretty much just had to come in and sign the paperwork. Financing was awesome also. I worked with George Palmer. Finance people in my past tended to be very business like and no fun. George was great, yes it was business, but he didn't make me feel intimidated at all. He also was well prepared and very efficient and worked hard to get the best loan for me within my limits. He also explained everything really well so I could understand and knew what I was signing. This Subaru store is a great place to buy your car! The atmosphere all around is very pleasant. It is also a very clean organized store. Well, I probably could say more, but I will end. I really don't have any negative words as the whole experience was great! More

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Walked into Subaru Superstore, Surprise, on a whim while hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what th hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what the biggest Subaru was all about. Met with Chris Thom. He listened to our concerns about purchasing a vehicle in this day and age. He was transparent, kind and very knowledgeable about all things Subaru. We had test drove and visited many of the other car dealerships, but immediately felt comfortable and like we were being "heard", not just "listened to". He was more concerned with our needs than the traditional bottom line. Due to the excellent customer service, and overall transparency and the feeling we got, we took a test drive in an Ascent in our price range. Chris gave us privacy to discuss the purchase, let us take our time to debate all that we had seen and experienced without pressure. Needless to say, we left with the car! We have purchased many cars and for the first time felt that we had zero buyers remorse due to the customer experience at Subaru Superstore in Surprise! Would definitely buy a car from Chris and this dealership again and highly recommend to everyone we have talked to! George Palmer was our finance guy and he was clear, transparent, and took his time to also hear our questions and respond with clarity. We have never laughed, and smiled our way through buying a car, but these two went above and beyond to ensure that we got what we wanted without the pressure of pushing "more". 15/10 would do it again! More

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